Care Co-ordinator

2 weeks ago

North Lakes, Australia Superior Home Health Services Full time

**New Year - New Role?**
- Are you sick of unrealistically high case loads?
- Love being out in your community, working with older Australians?
- Wanting to make a difference in the life of others?
- Boutique Aged, Disability and Nursing community care.

**Superior Home Health Services** is a full-offer, community care organisation _providing in home health care with a difference_. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas. We are currently looking for a motivated and enthusiastic **Care Coordinator **to join our corporate support team based in North Lakes (from 1 February 2023).

In this role you will be responsible for liaising between many stakeholders including clients, or their families or representatives, the clinical team, care delivery team, scheduling team, corporate services team, our referral partners, and industry bodies. You must have previous experience, **at least 12 months, in a similar role.**

**Your main responsibilities will be to**:

- Work with the scheduling team to communicate client preferences for schedules and care professionals.
- Manage up to 50 Home Care Package clients - assisting with funding administrative tasks and procurement of goods/external services.
- Provide a courteous, knowledgeable and reliable liaison between clients, the public and staff members, by providing administrative services in order to ensure effective and efficient operations.
- Promote a positive relationship with staff and be a source of knowledge to them.
- Respond in a timely manner to roster or scheduling of service queries.
- Identify changes in client needs and liaise with clinical staff.
- Manage the day-to-day activities of care coordination, with a flexible and team driven approach.
- Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
- Ensure notes, correspondence and documentation are accurate and updated in a timely manner
- Ensure any concerns/incidents/hazards are dealt with, or escalated, promptly and professionally

**To be suitable for this role you must have**:

- Resilience is essential - this industry is as challenging as it is rewarding
- Ability to negotiate with all stakeholders
- Excellent and demonstrated customer service knowledge and skills
- Strong written and verbal skills along with active listening
- Possess, or willingness to undertake, COVID Vaccinations, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
- Knowledge of current social services sector, including client centered care, is essential
- Experience with rostering/scheduling staff would be favourable but not essential

Applicants must hold a relevant qualification with preference given to applicants who hold a qualification in Nursing, Occupational Therapy, or Aged Care.

**Job Types**: Full-time, Part-time
Part-time hours: 30-38 per week

**Salary**: $33.00 - $38.00 per hour

**Benefits**:

- Company car
- Employee mentoring program
- Professional development assistance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Annual bonus
- Overtime pay
- Penalty rates
- Performance bonus
- Retention bonus
- Signing bonus

Ability to commute/relocate:

- North Lakes, QLD 4509: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Community: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

Expected Start Date: 16/01/2023

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