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Nfp Administration Officer, Rostering Team

4 months ago

Gold Coast, Australia Hudson Australia Full time

**Rostering Administration Officer**
- Opportunity to work within a small, friendly team with a positive team culture
- Supportive organisation making a difference in the community require a fantastic Customer Service driven Administrator.

**Key details**:

- Working hours full time Monday to Friday 8:30am - 4:30pm / 8-4 or 9-5
- Easy to fill timesheet and on-time weekly payment
- Ability to obtain a Police check
- Must have Current WWCC
- Double vaccination required
- Full working rights are required
- Free company parking on site
- This role is 100% Office based***

**Customer Service Administration Officer - Rostering Team**

**Duties and Responsibilitie**:

- Provide a high level of Customer Service to all incoming enquiries
- Display intermediate computer literacy skills and the ability to follow a process.
- Build strong relationships with new and existing customers
- Process and assist clients with transactions and inquiries
- Work effectively as part of a team environment to achieve own and team objectives
- Manage time and organise own workload against performance expectations

**Job requirements**:

- Previous experience in Customer Service, Rostering administration would be helpful but great communications and rapport building skills will be essential
- Proven phone-based customer service experience
- High levels of attention to detail, patient and empathetic manner
- Solid time management skills with an ability to focus on priorities, juggle multiple tasks and meet deadlines
- **Strong stakeholder relationship management skills**:

- Punctuality and reliability are necessary
- Ability to pick up new internal systems

We look forward to hearing from you.