Customer Service Team Leader

5 months ago

Adelaide, Australia Rentokil Initial Full time

Your chance to join a market-leading, global organisation
- Work within a dynamic, supportive and collaborative team environment
- Opportunities for growth and development.

** Do you have spark - do you have passion - do you have great positive energy? **
Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our fast-paced Adelaide-based team. We are looking for someone with excellent communication skills, ability to prioritise and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.
The key objectives of this role are to maintain and increase Rentokil Initial sales and customer services, handling customer complaints and enquiries and providing outstanding customer service. The role also sees someone providing leadership, training and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.
Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain and service our extensive customer network.

**What's in it for you**:

- A market-related salary plus great benefits
- The chance to work for a multi-national business offering excellent growth and development opportunities
- An experienced, supportive and collaborative team environment

**The main duties for this role include**:

- On-going training, development and coaching of the team to support high performance and ensure team members have a thorough understanding of their role and responsibilities
- Monitor individual and team performance to build customer service capability and high performance customer service outcomes
- Develop and support a positive team culture of continuous improvement
- Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
- Managing customer escalations and liaising with internal departments to resolve complaints
- Report on a daily basis activity and results
- Providing administrative and account support including month end processes
- Previous experience with customer service in a leadership role
- Essential Experience in working and/or running a call center
- The ability to build long term internal and external relationships
- Exceptional written & verbal communication skills
- Attention to detail and problem solving
- Intermediate Microsoft Office skills
- Time Management and Organisational Skills

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you APPLY NOW

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