Team Leader

3 weeks ago

Adelaide Region SA, Australia AGL Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role

The Team Leader plays a key role within Customer Solutions. Based in Eastwood and reporting to the Team Manager, this role will see you managing the front-line Agents to ensure we deliver outstanding service to our valued customers each and every time. This role plays an integral part of the ongoing success of our contact centre, whilst leading teams to support our vision of keeping the customer in mind in every action we take. We pride ourselves on our employee engagement, wellbeing and balance in life - you will be integral to ensuring this for your team.

Overseeing a team of approx. 10 - 13 agents, the Team Leader will be required to analyse results and performance as well as determine strategies to improve operational results. Additionally, the Team Leader will also be responsible for providing and completing regular performance feedback and reviews, daily coaching, development of staff to actively move behaviour towards best practice.

The Team Leader will also engage with the Customer Solutions Leadership Team to deliver exceptional operational management whilst identifying and leading change through continuous improvement initiatives that create efficiencies and improved outcomes for customers and employees.

What you’ll be doing:
- Developing a team of high performing, highly professional, motivated and engaged Customer Service Representatives- Identify and implement appropriate coaching and training strategies and ensure succession and development planning is in place- Successfully guide the team through change and evolving change management practices- Building and maintaining strong and effective relationships across the business- Ensure compliance with all relevant legislation through quality monitoring processes- Be a role model and hold others accountable for demonstrating AGL values

About You

You are a passionate people leader, who enjoys leading, coaching and developing teams to drive continued success. You have the ability to drive a high-performance culture, is innovative and think outside the box. You have a strong understanding of performance metrics, coaching and development, leading change and ability to resolve people, operational, technical and customer issues.

What we look for in our Customer Solutions Team Leader:
- Experience in leading teams and inspiring high levels of achievement in a Contact Centre environment is highly desirable- A vibrant and energetic personality, driven by your team’s success- Outstanding communication written and spoken skills, with the ability to communicate on all levels- Ability to master a fast paced and changing environment- Availability to work on a rotational roster between Monday to Friday 7:30am - 7:30pm & occasional Saturdays between 7:30am - 3:30pm

Internal AGL employees will have until midnighSunday 23rd October to apply.

External applicants will have until midnight Sunday 30th October to apply.

COVID-19 Vaccination Policy

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Customer Service

  • Team Leader

    4 days ago

    Adelaide Region SA, Australia Fuse Recruitment Full time

    Team Leader - **Location**: - Adelaide - South Australia - **Work Type**: - Full Time - **Salary**: - $90,000.00 - $120,000.00 Annual - **Reference**: - BH-26733

  • Team Leader

    3 days ago

    Adelaide Region SA, Australia Fuse Recruitment Full time

    Team Leader - **Location**: - Adelaide - South Australia - **Work Type**: - Full Time - **Salary**: - $90,000.00 - $120,000.00 Annual - **Reference**: - BH-26733-1 - Fuse Recruitment is continuing to build and develop our Infrastructure and Utilities team in Adelaide! We are actively looking for a Team Leader to assist in the development and growth of a...

  • Team Leader

    10 hours ago

    Adelaide Region SA, Australia Uniting Communities Full time

    Uniting Communities are seeking a passionate and highly motivated **Team Leader** for the Staying at Home Program. The 3 day Staying at Home Program aims to empower carers with the knowledge, skills and capability to support and navigate their caring role for someone living with dementia. The program aims to demystify dementia and empower carers to view...

  • Production Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Jackson People Solutions Full time

    **SA Leading Bakery**: - **Western Suburbs Location**: - **Night Shift 8.30pm - 4.30am** We are currently seeking an experienced Team Leader/Manager to join this leading Bakery as the Production Team Leader. As the Production Team Leader, you will lead a team in a fun, busy and supportive environment. We are looking for someone who thrives on...

  • Production Team Leader

    10 hours ago

    Adelaide Region SA, Australia WorkPac Group Full time

    Production Team Leader is to assist as a hands-on role to ensure daily production and delivery targets are met. The responsibilities also include the supervision and leadership to all production staff and to monitor and inspect all products are tested, packed and dispatched to stated quality standards and efficiencies. Production Team Leader reports to the...

  • Dc Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Frontline Recruitment Full time

    New Year, New Role! Seeking a Team Leader for this Distribution Centre. Small but high ticket items, collaborative and energetic environment. **About the Business & the Role**: A jewellery retailer with stores across Australia is seeking a Team Leader for their Distribution Centre. Leading a skilled and established team. this is a collaborative role...

  • Housekeeping Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Compass Group Full time

    **We are looking for a Housekeeping Team Leader in Olympic Dam, South Australia** **Key duties** - Manage the day to day operations of the cleaning services including supervising of staff and developing rosters for delivery of scheduled and reactive cleaning requirements - Manage inspections and compliance by undertaking audits and Job Safety Analysis -...

  • Team Leader

    2 weeks ago

    Adelaide Region SA, Australia EML Full time

    **Team Leader**: SA - Adelaide Workers Compensation Full Time - **Utilise your leadership abilities and industry knowledge in the insurance sector**: - **Provide clients and intermediaries with a high level of customer service**: - **Work for an organisation that celebrates success with reward and recognition** EML is a leading **Workers Compensation**...

  • Mechanical Team Leader

    10 hours ago

    Adelaide Region SA, Australia HAYS Full time

    Local Industrial Automation Company Seeking Team Leader **Your new company** Our client is an SA-based company that supplies high-quality industrial automation equipment. They supply Oil and Gas, Paper and Pulp, and Water and Waste, amongst other industries. Our client is looking for a new Team Leader to join their company. **Your new role** As a team, you...

  • Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Australian Department of the Environment Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Plant & Live Animal Exports Division - Adelaide (SA), Brisbane (QLD), Sydney (NSW), Perth (WA) or Melbourne (VIC) - _Lead a geographically dispersed team in issuing export certification to help Australia achieve the goal of $100 billion agricultural industry by 2030_ - _Work with a motivated...

  • Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Department of Agriculture & Water Resources Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Plant & Live Animal Exports Division - Adelaide (SA), Brisbane (QLD), Sydney (NSW), Perth (WA) or Melbourne (VIC) - _Lead a geographically dispersed team in issuing export certification to help Australia achieve the goal of $100 billion agricultural industry by 2030_ - _Work with a motivated...

  • Production Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Fuse Recruitment Full time

    Production Team Leader - **Location**: - Adelaide - South Australia - **Work Type**: - Permanent - **Salary**: - Attractive Payrate + Super - **Reference**: - 21390 - Fuse Recruitment are currently recruiting for a full time Production Team Leader to join our client’s business. Located in the heart of the beautiful Barossa Valley region, working with...

  • Ap Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Hudson Australia Full time

    You will support our Professional Services in their modern CBD based office environment. They are seeking an AP Team Leader to support their team in a 6 month contract. You will report to the AP Manager and provide coaching to junior team members throughout the duration. - FT hours, 6 month contract - potential to extend - March start availability, can...

  • Aps6 Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Department of Veterans' Affairs Full time

    Location: Adelaide, SA - Contact Officer: Michelle Ta on 08 9366 8365 The Team Leader role is essential in the daily running and resource management of the Incapacity Payments team. This role manages the workload, performance, accuracy, adherence to behaviours and productive relationship management across a large team. Ensuring a safe, organised and...

  • Clinical Team Leader

    4 days ago

    Adelaide Region SA, Australia Calvary Community Care Full time

    Adelaide, SA, Australia Permanent Favourite Clinical Team Leader Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Work within a great clinical team always looking to improve our services About the role The Clinical Team Leader...

  • Clinical Team Leader

    2 days ago

    Adelaide Region SA, Australia Calvary Full time

    Adelaide, SA, Australia Permanent Favourite Clinical Team Leader Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Work within a great clinical team always looking to improve our services About the role The Clinical Team Leader...

  • Production Team Leader

    7 days ago

    Adelaide Region SA, Australia News Corp Australia Full time

    **What’s the role?** This role is responsible for supporting the site in achieving volume, quality and efficiency standards in the printing, inserting, packaging and dispatch of our products with safety as a priority. - Working across both the Press, Publishing and Reliability Departments you will drive a high performance culture that generates high...

  • Team Leader or Manager

    2 weeks ago

    Adelaide Region SA, Australia Stream Recruitment Group Pty Ltd Full time

    ASAP Start - Permanent Positions - Multiple Locations Accross QLD and NT - You Decide!! - Excellent Remuneration & SUPPORTIVE/GREAT Team!!! **Social Worker, Psychologist, Mental Health Nurse or Mental Health OT** TEAM LEADER & MANAGERS **THE POSITION**: We have the following locations available: - Brisbane CBD - Townsville - Cairns - Darwin - Alice...

  • Minesite Team Leader

    7 months ago

    Adelaide Region SA, Australia Compass Group Full time

    **Key duties** - Manage the day to day operations of the cleaning services including supervising of staff and developing rosters for delivery of scheduled and reactive cleaning requirements - Manage inspections and compliance by undertaking audits and Job Safety Analysis - Ensure client/customer service and satisfaction by fostering relationships with key...

  • Team Leader Servicing

    6 days ago

    Adelaide Region SA, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: SA- Adelaide inner - **Utilise your strong experience of NABs banking products & services!**: - **Showcase your banking experience in this highly influential role**: - **Support the development of our Bankers to deliver an exceptional service to our customers** **It’s more than a career at NAB. It’s...