Small Business Banking Manager

4 months ago

Melbourne, Australia Bendigo & Adelaide Bank Full time

**About the team**

The Direct Business Banking team is a newly created team and a key part of our Business Banking growth strategy. We are dedicated to helping micro-business customers to grow their businesses and we work with our distribution partners in branches, digital and consumer connection as well as our partners in operations and commercial credit risk to support our existing customers and to attract new customers to our Business Banking proposition.

**The role**

As the **Business Direct Manager** you are responsible for the retention and growth of our Direct Business portfolio of customers: predominantly managing business customers with lending needs below $500K.

Interacting with your customers virtually you will ensuring our micro-business customers receive the right solutions to meet their needs.

A key part of your role is to explore leads for new business opportunities (virtually) and maintain exemplary customer service delivery for the existing portfolio of customers. Your success is impacted by your ability to deepen existing customer relationships through understanding our customer needs and providing customer service excellence. You are responsible for developing and delivering win-win solutions that meet the customer’s needs, objectives and interests and the Bank’s growth target and risk appetite.

Multiple full-time, permanent positions available as we build out this new team. Ideally, you will be located in one of our Direct Banking hubs in Brisbane, Bendigo or Melbourne for the days that you’re in the office, noting that hybrid ways of working are core to how we operate today.

**About you**

Some of the key capabilities and experience which will set you up for success in this role includes:

- Demonstrated record of service excellence
- Lending experience and proven sales performance, ideally in the small business segment
- Market knowledge relating to micro and small businesses
- Financial analysis skills, including the ability to analyse and interpret financial statements and ideally also experience in credit analysis and small business lending
- Deep understanding of the Bank’s policies, procedures, products and services

If you seek reward in helping the people behind small businesses achieve their goals, you will have a fulfilling career as part of our team.

**About Bendigo and Adelaide Bank**

Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with. With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.

**Why us?**

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

Get **real benefits**, work life balance and flexibility such as:

- Flexible Work Options
- A range of staff banking and superannuation benefits
- An employee wellness service in the form of an app that is also extended to family members
- Gym membership discounts
- Private health insurance discounts
- Retail discounts

**_ *Screening may take place before closing date*_

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