Service Operations

3 days ago

Sydney, Australia Macquarie Group Limited Full time

Help provide a superior approach to customer service and join our Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

**What role will you play?**

As the Tech Assist member, you will provide support at a walk-up and remote based Service Desk function for technology-based queries and provide local hardware support for our various businesses. The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.

As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.

**What you offer**
- Technical knowledge on Microsoft 365, including but not limited to:

- Office, 0365
- Windows 10 Pro
- Active Directory
- Microsoft Server Platforms including SCCM
- Apple IOS/Mac and Android
- Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system.
- Superior customer service skills and solid interpersonal, written, and oral communication skills
- Diligence to adhere to security and regulatory and compliance processes.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

**Benefits**

Macquarie employees can access from a wide range of benefits which, depending on eligibility criteria and location, include:

- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing

**About the Corporate Operations Group**

In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.

**Our commitment to Diversity, Equity and Inclusion**

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: COG-976307
- **Work type**: Permanent - Full time
- **Location**: Sydney
- **Category**: Accounting & Finance, Administration & Support, Technology
- **Group**: Corporate Operations Group
- **Division**: Technology
- **Recruiter**: Laura Davidson
- **Opening Date**: 29/4/2024

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