Inside Sales Officer

5 months ago

Henderson, Australia FLSmidth, Inc. Full time

Re-Discover your potential

Pumps, Cyclones & Valves (PCV) APAC are a customer-centric team who count on our people who are innovative, who challenge conventions and who drive success for us and our customers. We seek passionate employees who excel in collaboration and innovation. Together we carry a brand of excellence, committed to a more sustainable world for all.

Contribute to a better future in a professional and global environment that allows you to discover your full potential.

Purpose of Your Role:
Prepare and coordinate PCV capital, aftermarket and site conversion proposals to the customer.

Support sales by determining customer requirements (parts interpretation), managing the customer sales order life cycle (order entry to dispatch), and ensuring enquiries and problems are resolved to deliver exceptional customer satisfaction. Pivotal role managing customer & internal departments to deliver proposals on time.

Job Scope:

- Prepare PCV Capital Proposals
- Doing preliminary capital selections as required.
- Costing (including review of BOM for local manufactured parts)
- Specifications review
- Proposal write-up
- Respond to TNCS
- Coordinate all aspects of the Sales Order Life Cycle, specifically aftermarket PCV customer enquiries and action:

- Cataloguing parts in Epicor (setting up costs, supplier, lead time, sell prices)
- Quoting non catalogue items in Epicor (upgrades, new part, rotables)- Preparing PCV handover docs (GSN, Kick off Notes) for Project Execution Team- Support internal customers (Sales/Projects/CS) for quick pricing, drawings, lead time, part number identification, supplier, stock availability etc.- Maintain costing templates.- Respond to customer queries in a timely and courteous manner using the company’s approved systems and processes, providing detailed accurate information on product, price and lead times.- In responding to customers, escalate any process, system or technical issues for resolution where necessary and expedite client orders and quotes as necessary.

What you bring
- Demonstrated experience in providing excellent customer service in a Capital Projects, Service Centre or frontline service environment and the ability to build strong customer relationships
- Demonstrated experience with Order to Delivery customer enquiries related tasks and associated data experience using an ERP Order to Delivery software program.
- Sound exposure or knowledge of the mining/ mineral processing industry is desirable
- Intermediate skills in MSOffice Suite essential and an ERP system (e.g. SAP/Epicor/ or similar system)
- Demonstrated commitment to the provision of high level quality and customer focused services.
- Excellent oral, written and interpersonal communication skills in order to work with customers, contractors and other personnel on a daily basis
- Highly developed organisation, multitasking, time management and prioritising skills with the ability to meet deadlines
- Excellent attention to detail, analytical and problem-solving skills
- Ability to work well in a team and autonomously.
- Proven ability to continued learning product technical aspects of the role

What we offer:

- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximise your after tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

No recruiters and unsolicited agency referrals please.

  • Field Service Specialist for Hydrocyclones, Pumps and Valves

    10 hours ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    309 FLSmidth Pty. Ltd. is a leading global supplier of sustainable mining and cement solutions, enabling our customers to produce the materials needed for a better future.We are committed to developing technology and gaining know-how to tackle the climate challenge, with our MissionZero initiative aiming to help our customers move towards zero emissions in...

  • Sales Manager Wa

    5 months ago

    Henderson, Australia Mineral Resources Full time

    Henderson, WA, Australia, 6166- Full TimeMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...

  • Service Operations Specialist

    7 days ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    About the Role:309 FLSmidth Pty. Ltd. is seeking a highly skilled Service Operations Specialist to join our team as a Service Engineer for our Western Region, based in Perth, Western Australia.The successful candidate will be responsible for providing regular site visits and overseeing the performance of KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV)...

  • Internal Sales Representative

    5 months ago

    Henderson, Australia Pirtek Australia Full time

    Pirtek Oil & Gas Pty Ltd is a key supplier of hose, hose fittings, hose protection products, hose assemblies, and hose management services to all levels of the oil and gas industry. We also have the largest and widest capabilities of any hose company in Australia with state-of-the-art equipment and training programs. We now seek the services of an...

  • Service and Solutions Expert for Pumps, Cyclones, and Valves

    4 days ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    About the RoleWe are seeking a highly skilled and knowledgeable individual to join our team as a Service Engineer for our Western Region, based in Perth, Western Australia.The successful candidate will be responsible for providing regular site visits, overseeing product line performance, and targeting competitor installed base to replace and offer technical...

  • Service Engineer

    4 weeks ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Service Engineer - Pumps, Cyclones, and ValvesWe are seeking a highly motivated and knowledgeable Service Engineer to join our team in Perth, Western Australia. As the key site-based contact for our customers, you will be responsible for providing regular value-adding site visits and overseeing the performance of our Pumps, Cyclones, and Valves...

  • Service Engineer

    1 month ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Service Engineer - Pumps and ValvesWe are seeking a highly motivated and knowledgeable Service Engineer to join our team in Perth, Western Australia. As a key site-based contact for our customers, you will be responsible for providing regular value-adding site visits and overseeing the performance of our Pumps, Cyclones, Valves, Hoses & Rubber...

  • Service Engineer

    4 weeks ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Service Engineer - Pumps and Valves SpecialistWe are seeking a highly skilled and knowledgeable Service Engineer to join our team in Perth, Western Australia. As a key site-based contact for our customers, you will be responsible for providing regular value-adding site visits and overseeing the performance of our Pumps, Cyclones, and Valves...

  • Sales Manager

    5 months ago

    Henderson, Australia FLSmidth, Inc. Full time

    Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us. Purpose of the role: To build and...

  • Systems and Support Officer

    5 months ago

    Henderson, Australia Austal Full time

    **About the role** The Systems and Support Officer provides high quality customer service in a timely manner to new and existing clients, providing cost effective solutions for a broad range of inquiries, while supporting the Austal values. **_Key objectives & responsibilities include:_** - Complete Customer Focus - Budget Control - Schedule Adherence -...

  • Service Engineer, Pumps-Cyclones-Valves

    2 months ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards...

  • Service Engineer, Pumps-Cyclones-Valves

    2 months ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero...

  • Technical Data Management Officer

    1 month ago

    Henderson, Australia Raytheon Full time

    **Date Posted**: 2024-08-08 **Country**: Australia **Location**: AUSWA114: Perth WA, 1 McGrath Rd, Henderson, WA, 6166, Australia **Position Role Type**: Unspecified - Highly respected Australian company and global leader in innovation and technology; - Be part of an exciting project to support Offshore Patrol Vessel and Hydrographic Capability for the...

  • Area Manager

    5 months ago

    Henderson, Australia FLSmidth, Inc. Full time

    Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us. About the department: We are looking...

  • Tender Coordinator

    5 months ago

    Henderson, Australia Mammoet Full time

    SUMMARY OF THE ROLE: We're in search of a committed Tender Coordinator to become a part of Mammoet's Sales Team, under the guidance of the Executive Sales Manager. In this position, we seek someone with an unwavering enthusiasm for orchestrating and unifying all elements involved within complex Tender submissions. We require an individual possessing a keen...

  • Customer Service Administrator

    2 months ago

    Henderson, Australia Jotun Full time

    Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective, Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our...

  • Supply and Distribution Manager

    2 months ago

    Henderson, Australia Fremantle Hydraulics Full time

    Identify and source hydraulic components Create purchase orders Packing and despatching goods when required Answering customer calls Liaise between Production and customers to efficiently answer general enquiries, concerning deliveries and production Ensure that all customer queries reach a successful and appropriate conclusion Multi tasking an essential...

  • Senior Field Service Technician

    1 week ago

    Henderson, Australia Metso Outotec Full time

    About the Role:We are seeking a highly motivated and experienced Service Technician to join our Crushing/Screening Service team.The successful candidate will perform and coordinate service activities relating to machines, spares, and wears, and provide customers with technical services in conjunction with sales.Key Responsibilities:Provide technical liaison...

  • Key Account Manager

    2 months ago

    Henderson, Australia 309 FLSmidth Pty. Ltd. Full time

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards...

  • Rental Solutions Manager

    5 months ago

    Henderson, Australia Striker Australia Full time

    Are you a dynamic individual with a passion for driving profitability? Do you thrive in a fast-paced environment where you get to wear a few hats and every day brings new challenges and opportunities for growth? Do you enjoy a diverse role that is a mix of sales, mechanical, administration and finance? If so, we want YOU to join our team as our Rental...