Service Operations Specialist
7 days ago
309 FLSmidth Pty. Ltd. is seeking a highly skilled Service Operations Specialist to join our team as a Service Engineer for our Western Region, based in Perth, Western Australia.
The successful candidate will be responsible for providing regular site visits and overseeing the performance of KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV) equipment in the field.
Key Responsibilities:
- Customer-focused service support for all PCV products in the region, including routine monitoring and offering improved performance solutions.
- Targeting competitor installed base, gathering process data, and working with technical teams to offer our products showcasing improved performance and lower total ownership costs.
- Technical solutions sales through identifying site issues and troubleshooting, with a willingness to drive business development and build relationships for repeat business.
- Maintaining site-based installation lists and monitoring performances.
- Collaborating with regional sales teams to effectively promote and market our products/services to relevant customers in the region.
- Working closely with Sales Area Managers, Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.
- Providing comprehensive training and guidance to customers, sales representatives, and site support.
- Traveling to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support.
- Reporting won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.
Requirements:
- Preferred in-depth knowledge and expertise in hydrocyclones, centrifugal slurry pumps, and knife gate valves, with a focus on their use in applications and industries.
- Capability to provide training and guidance to customers, sales, and field service teams.
- Willingness to travel to troubleshoot, consult on system design, and ensure aftermarket support.
- Skilled in analyzing competition and providing customer feedback, with the ability to identify product design improvements and customer pain points.
- Good interpersonal skills to interface effectively with customers, sales teams, and cross-functional stakeholders.
- Good presentation skills and the ability to present technical training courses to large groups.
About 309 FLSmidth Pty. Ltd.:
309 FLSmidth Pty. Ltd. is a global leader in providing solutions for the cement and mining industries. We are committed to helping our customers achieve their sustainability goals and are seeking a talented Service Operations Specialist to join our team.
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