Service Engineer

4 weeks ago

Henderson, Australia 309 FLSmidth Pty. Ltd. Full time
Job Title: Service Engineer - Pumps and Valves Specialist

We are seeking a highly skilled and knowledgeable Service Engineer to join our team in Perth, Western Australia. As a key site-based contact for our customers, you will be responsible for providing regular value-adding site visits and overseeing the performance of our Pumps, Cyclones, and Valves equipment in the field.

Your Responsibilities:
  • Provide customer-focused service support for all Pumps, Cyclones, and Valves products in the region, including routine monitoring and offering improved performance solutions.
  • Target competitor installed base, gather process data, and work with technical teams to offer our products showcasing improved performance, lower total ownership costs, and better availability and service support.
  • Identify site issues and troubleshoot, with a willingness to drive business development and build relationships for repeat business.
  • Maintain site-based installation lists and monitor performances.
  • Collaborate with regional sales teams to effectively promote and market our products and services to relevant customers in the region.
  • Work closely with Sales Area Managers, Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.
  • Provide comprehensive training and guidance to customers, sales representatives, and site support.
  • Travel to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support, including warranty/quality issue resolution.
  • Report won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.
  • Collaborate to support the successful launch of new products and services in the region.
  • Assist with mining sales opportunities in the region.
What You Bring:
  • Preferred in-depth knowledge and expertise in hydrocyclones, centrifugal slurry pumps, and knife gate valves, with a focus on their use in applications and industries.
  • Capability to provide training and guidance to customers, sales, and field service teams.
  • Willingness to travel to troubleshoot, consult on system design, and ensure aftermarket support.
  • Skilled in analyzing competition and providing customer feedback, with the ability to identify product design improvements and customer pain points.
  • Good interpersonal skills to interface effectively with customers, sales teams, and cross-functional stakeholders, with the ability to collaborate with global teams and leadership.
  • Good presentation skills and the ability to present technical training courses to large groups.
  • Ability to thrive in a fast-paced, global environment with matrixed reporting structures.
What We Offer:
  • Competitive remuneration package on offer.
  • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
  • Development and training within a respected global OEM company.
  • Access to salary packaging options to allow you to maximize your after-tax income.
  • Employee Assistance Program for employees and immediate family.
  • Purchased annual leave options.
  • Paid Parental Leave.
  • Access to a recognition and benefits platform.
  • Involvement with community and charity initiatives.
  • Annual flu vaccination.

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