Ncs Training and Capability Leader

5 months ago

Adelaide Region SA, Australia News Corp Australia Full time

**Who are we?**

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport, and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek. Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

**About the role**

The News Customer Support (NCS) Training and the Capability Leader will be responsible for ensuring NCS provides a quality learning experience for its inductions and enhancement in overall capability over an 8-month period.

**Role responsibilities**
- Own and manage NCS quarterly/annual training calendar
- Review, develop, and maintain training material
- Facilitation and coordination of onboarding experience
- Run and facilitate induction and ongoing ad hoc training based on training schedule
- Evaluate and track the competency level of individual trainees and provide feedback
- Work with key stakeholders and Culture and Capability team to conduct TNA and determine optimal actions
- Collaborate with support team and leadership to ensure team improvements
- Keep up-to-date attendance and other training records
- Part of the NCS Quality Team; participating in competency-based quality assurance and influencing exceptional customer service

**About you**
- Excellent written and verbal communication, documentation and computer skills, presentation, and public speaking skills
- Comfortable presenting in front of groups is a must
- Ability to explain complicated concepts to others in ways they can understand
- A self-starter who takes pride in their work
- Adaptable and accepting of a changing environment
- An excellent listener with the ability to communicate with a variety of people
- Genesys and Salesforce knowledge desirable but not essential
- Effectively collaborated with individuals from diverse backgrounds and foster an inclusive and respectful work environment

**News Benefits**

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients, and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

- ** Exclusively ours**:

- Access to publications and products from across the News Corp family
- ** Health & wellbeing**:

- Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
- ** Time off**:

- News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
- ** Helping you grow** - Development opportunities (including diversity and inclusion - focused education series) and recognition
- ** Financial well-being** - Support in making the most of your money
- ** Perks & discounts** - Exclusive offers across a range of products and services
- ** Giving back**:

- Make a difference in our communities.
- ** Workplace Inclusion and facilities** - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

**Our Commitment to Diversity, Equity and Inclusion**
- We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process or would like to outline which pronouns you prefer, please feel free to let us know._

**What’s next?

  • Ncs Technical Learning Partner

    5 months ago

    Greater Adelaide SA, Australia Saab Inc. Full time

    The role Naval Combat Systems (NCS) predominantly delivers Combat Systems solutions, including the 9LV Combat Management System, which continually evolves to meet customer needs. Being complex systems, it takes considerable time to build up the appropriate level of skills and knowledge. The NCS Technical Learning Partner is responsible for coordinating...

  • Security Analyst

    2 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Change Anaylst

    2 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Test Analyst

    2 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Commercial Contract Manager

    3 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Ncs Department Coordinator

    2 months ago

    Greater Adelaide SA, Australia Saab Inc. Full time

    The role As part of our Finance & Admin group, the Department Coordinator will provide effective administrative support to Saab’s business units with a focus on Naval Combat Systems (NCS). As a member of the Business Support team, the Department Coordinator will also be required to work collaboratively with other Department Coordinators and Business...

  • Resource Manager

    2 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. **About us**: We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen. We're proud of our rich history of...

  • Scrum Master

    2 months ago

    Adelaide, Australia NCS Australia Full time

    Job DescriptionJoin a forward-thinking organisation setting up its modern data analytics platforms. Setting up a new team, you will have the chance to lead Agile, DevOps, and continuous improvement practices to an organization currently introducing modern methodologies. You will be able to shape and influence the new way of working the face the challenge of...

  • Scrum Master

    2 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Scrum Master

    2 months ago

    Adelaide, Australia NCS Australia Full time

    Company DescriptionAbout us:At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that...

  • Test Analyst

    4 weeks ago

    Adelaide, South Australia NCS Australia Full time

    About NCS AustraliaNCS Australia is a leading technology services company that delivers innovative solutions to drive business success. We're passionate about quality and committed to making tomorrow better, one day at a time.Job DescriptionWe're seeking a talented Test Analyst to join our dynamic team and help us deliver quality solutions that exceed our...

  • Test Analyst

    2 months ago

    Adelaide, Australia NCS Australia Full time

    Company DescriptionAbout us:At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that...

  • Service Delivery Manager

    2 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Senior Project Manager

    2 months ago

    Adelaide, Australia NCS Australia Full time

    Company DescriptionAbout us:At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that...

  • Program Manager

    2 months ago

    Adelaide, Australia NCS Australia Full time

    Company DescriptionAbout us: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that...

  • Angular/Full Stack Engineer

    1 month ago

    Adelaide, Australia NCS Australia Full time

    Job DescriptionAs an Angular/Full Stack Developer, you will Contribute to the growth and development of our website portfolio by writing and maintaining quality code. You will develop application code and unit test using Angular and REST Web Services.You will also provide adequate test coverage include unit and integration tests. You will work with entire...

  • Senior Project Manager

    2 months ago

    Adelaide, Australia NCS Australia Full time

    Job DescriptionAs a Senior Project Manager, you’ll be the driving force behind major IT initiatives, transforming ideas into tangible results. You’ll lead the charge in planning and executing complex projects, developing strategic plans that don’t just meet deadlines—they set new standards for efficiency and impact. You’ll have the opportunity to...

  • Senior DevOps Engineer

    2 months ago

    Adelaide, Australia NCS Australia Full time

    Job DescriptionAs a Senior DevOps Engineer you will join our experienced consulting team. You will be involved in setting up our modern data analytics platforms. You will be involved in design, implementation, and maintain CI/CD pipelines, be committed to building scalable, repeatable processes. You will be working to design, develop, test, deploy, and...

  • Senior DevOps Engineer

    1 month ago

    Adelaide, South Australia NCS Australia Full time

    About NCS AustraliaNCS Australia is a technology services company that believes in doing things better. We prioritize quality, focus on people, and challenge traditional thinking to make a meaningful impact.We create an environment that fosters innovation, collaboration, and purposeful work. Our diverse team is empowered to make a difference with curiosity,...

  • Program Manager

    2 months ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...