Team Leader Call Center

3 weeks ago

Adelaide Region SA, Australia News Corp Australia Full time

**What’s the role?**

The Team Leader sits within the contact centre at our state of the art Adelaide HQ. The role will lead a team of dedicated specialists who support News’ customers that subscribe to our products from either a print or a digital perspective.
- Productively and proactively manage a team and be the main point of escalation
- Create an environment where we exceed every customers needs and earn every customers loyalty.
- Coaching is a crucial part of this role, driving speed to competency, performance and enable a thriving, positive and supportive culture
- Advocate and communicate with clarity and authenticity to inspire and motivate
- Support the team in resolving customer issues
- Carry out performance and development reviews
- Review team's performance against general and performance measures
- Communicate company vision, clear on its strategy and how to cascade to their teams
- Facilitate meetings that inform and inspire their teams to success
- Performance management when required within NCS processes

**Who are you?**
- Strong verbal and written communication
- Experience in leading a team
- Motivational and leadership skills
- Results orientated with a proven track record of meeting KPI’s
- Ability to develop strong working relationships

**What’s in it for you?**
- An opportunity to innovate, challenge the norm and pioneer the way forward
- A truly collaborative environment
- Variety of work where no two days are the same
- Work with some of Australia's most recognised and prestigious brands
- Make a difference as part of Australia’s most influential media organisation
- Employee discounts with multiple partners like Binge, Kayo, Coles, Qantas, Apple, Medibank, plus many more
- Paid Birthday & Volunteer Leave
- Access to on-site gym and cafe

**Who are we?**

The nation’s most influential media organisation, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news and sports brands, we lead the way in fashion, food, health, real estate and parenting. We have the largest online news audience in the country, with a bigger digital footprint than Facebook.

**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

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