National Administration Manager

2 weeks ago

North Sydney, Australia Take Charge Assessment and Therapy Full time

Take Charge Assessment and Therapy is a leading provider of allied health services into the NDIS and other emergent markets. We are currently seeking an experienced National Administration Manager.

The National Administration Manager is an integral company role and manages the Administration Team. The position holder is responsible for all forward scheduling of clinical appointments across the country.

It helps to ensure that service KPI’s are being met by administration and field staff and that our customers are kept informed of their scheduled bookings.

The role is to manage the admin team who are the primary contact point for their designated clinicians who are located in various areas across Australia.

This is a full time role based in Sydney (3 days per week in our Crows Nest Office) and is critical to the success of company operations.

Further the successful position holder will:

- Manage local high performance culture
- Manage allocation of jobs and service bookings and designate internal account management principles
- Proactively manage forward schedules for all appointments
- Cross check allocated work is completed on a daily basis
- Ensure scheduling system is forward managed per Take Charge Budgets
- Manage communications with our customers to develop appointments and schedules
- Ensure reports are delivered to clients in a timely fashion per our service delivery guidelines
- Frequently communicate with all team members to constantly update availability and capacity
- Work with local management to solve day to day issues
- Work with Client Services and Business Development to communicate any scheduling issues and suggest solutions
- Manage service queries and escalation of issues
- Answer and respond to relevant incoming calls in a timely manner
- Complaint & Incident Management with Client Services
- Compilation of resourcing reports on a weekly basis
- Management of allocation of all Clinical Tools for Clinicians
- Development of framework for liaising with consulting clinicians utilising full team structure
- Management of booking of interpreting services
- Provide daily support to Senior Management team as requested

Pay: $85,000.00 - $90,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Administration: 5 years (preferred)
- health administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in North Sydney, NSW 2060

Expected Start Date: 16/07/2024

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