Professional Services Consultant

6 months ago

Canberra, Australia Fortinet Full time

Location: Australia (Canberra)

**Role Overview**:
Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you.

**Responsibilities**:

- Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind
- Develops a clear overall understanding of the customer requirements (project scope, technical requirements, and solution design).
- When onsite at the customer, conduct oneself in a professional manner, mindful of being a representative of Fortinet.
- Assists in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
- Execute customer and Fortinet taskings autonomously, demonstrate the ability to deliver work independently whilst adhering to project timelines and quality standards.
- Collaborate effectively within a team environment. Provide technical mentoring, training, and coaching to other members of Fortinet and customer technical staff to obtain necessary skills to evolve in the PS organization.
- Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
- Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:

- Network Security Infrastructure - Switching, Routing, SD-WAN, Proxies
- Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,
Web Proxying, SLB, Cryptology
- VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
- Web Application Firewalling
- Centralized Logging and Reporting solutions
- Write & present whitepapers, technical notes, and other high-level technical documentation as required.
- Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
- Effectively communicates relevant project information to Fortinet management as appropriate.
- Utilize communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues.
- Adapt to changes in workload, demonstrate resilience and flexibility to effectively manage shifting priorities and deadlines whilst maintaining high standards of performance and productivity.
- Receive, comprehend, and follow direction from supervisors, team leads, management and customer line management.
- Consistently maintain high-levels of efficiency, accuracy, and attention to detail in the execution of assigned job responsibilities.
- Leverage strategic and critical thinking, create and implement solutions to overcome technical challenges.
- Resolves and/or escalates issues in a timely fashion.
- Completes and submits any required administrative tasks in a timely manner
(timesheets, activities report, project reports, etc.).
- Followings up with customer and internal Fortinet departments to ensure project documentation is completed:

- Creation of Statement of Work document
- Acknowledgement of work performed including work complete signing
- Knowledge Transfer
- Customer satisfaction surveys

**Requirements**:

- A current NV-2 government security clearance is a must-have.
- 8 - 10 years + relevant experience preferably in a network security vendor.
- 5+ Years’ experience in LAN/WAN /Internet Support or Administration.
- 3+ Years’ experience with Network Security Products.
- Excellent written and verbal communication skills.
- Strong knowledge of the security threat landscape.
- Administrator level working knowledge of Windows, UNIX or Linux.
- Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
- Network security certifications (Fortinet NSE4 minimum level and above).
- External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
- Strong general knowledge of common networking (switching & routing) and security protocols.
- Scripting experience (PERL, Javascript, PHP etc) & experience of API (Restful API).
- Ability to work according to customer’s schedules which may include weekends/evenings.
- Team player and ability to work remotely & interact with remote teams & employees.
- Ability to work well under pressure and remain focused on the tasks in hand.
- Ability to troubleshoot complex network & security environment.
- Bachelors Degree in EE, CS, or CE or equivalent experience.
- Network Security Certifications.
- Project Management Certifications.

Fortinet is an equal opportunity employer.

LI-CR1

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