Ict Services Leader

2 weeks ago


Surrey Hills, Australia RTG Reflex Technology Group Full time

IT & Telecomms
- Management
- Melbourne
- Permanent / Full Time

4/3/2025
- Lead a close knit and high performing team
- Join an organisation to make a difference in the future of education
- Continuously learn and grow your tech skills and experience

**Join Our Dynamic Team as an ICT Services Leader (Onsite)**
- Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?_

We are seeking an experienced **ICT Services Leader (Onsite)** to provide strategic and operational technology leadership at a prestigious K-12 independent school. In this core leadership role, you’ll oversee a team of RTG onsite staff and remote resources, guiding them to enhance teaching and learning through cutting-edge technology.

**Key Responsibilities**:

- Collaborate with the College’s senior leadership to ensure the technology infrastructure aligns with the school's educational objectives.
- Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
- Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
- Oversee operational procedures for managing the school’s technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
- Drive cyber security initiatives in collaboration with RTG’s Security Consultant.
- Lead, coach, and develop a high-performing team, actively participating in RTG’s training and knowledge-sharing culture.
- Comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:

- Windows systems administration
- Mail systems (Outlook/Exchange)
- Collaboration platforms (Microsoft Teams, SharePoint)
- Enterprise security, backups, and LAN/WAN migrations
- Web technologies and VOIP (Voice over IP) solutions
- Experience managing the delivery of ICT support services, with a focus on customer service excellence.
- A strong understanding of cloud-based platforms such as MS Intune, Microsoft Office 365, Azure.
- Advanced problem management skills to ensure efficient resolution of technical issues.
- Experience in project management, particularly with Microsoft and Mac OS implementations.
- Previous experience working for a managed services provider is advantageous but not essential.

**Why RTG?**

At RTG, we believe in the power of technology to make a difference, and we are committed to fostering a supportive and challenging work environment. Our benefits include:

- **Agile and flexible work culture** that promotes work-life balance.
- A **value-driven organisation** that promotes constant development, curiosity, and shared learning.
- **Diverse and inclusive workplace** that celebrates individual talents and differences.
- **Employee wellbeing support**, including Employee Assistance Programs (EAP), Birthday Leave, and discounts on fitness products, electronics, and health insurance.

**About Reflex Technology Group**:
RTG, founded in 1985, is a trusted Australian-owned Consulting and Services company. Our dedicated team supports customers in education, healthcare, aged care, and not-for-profit sectors. We partner with our clients to provide innovative, high-impact solutions, leveraging technology to support meaningful outcomes. Our high customer satisfaction scores reflect our expertise and commitment to delivering outstanding results.

**_Make an Impact with RTG_**

Join us as we drive strategies, solutions, and support that empower our customers to achieve their goals. If you’re a dynamic ICT professional ready to take on this leadership role, we’d love to hear from you.


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