Training & Administration Manager

**About ASSETLINK**

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink supports businesses to manage their assets and operations in the commercial, education, retail, aviation, health & aged care and mining sectors.

**The Role**:
We are seeking a diligent **Training & Administration Manager** to join our team at Assetlink Services, specialising in the management and coordination of cleaning operations within a university setting. This role demands a high level of organization and effective communication to maintain and enhance service delivery. You will play a crucial role in ensuring the smooth operation of our cleaning services, including ordering chemicals and consumables, coordinating training programs, handling work orders, facilitating communication among stakeholders, and managing client and supplier relationships.

**What You Will Be Doing**:

- Establishing and maintaining efficient administrative systems and procedures.
- Coordinating the ordering of supplies, chemicals, and consumables necessary for operations.
- Managing and nurturing client and supplier relationships.
- Assisting in the preparation of detailed reports, presentations, and documentation.
- Developing and implementing training programs tailored to the needs of cleaning staff.
- Scheduling and coordinating training sessions in line with university standards.
- Monitoring and tracking the training progress and certifications of staff.
- Promptly receiving, updating, and closing out work orders.
- Communicating task details and priorities to cleaning staff clearly and effectively.
- Maintaining accurate and up-to-date records of work order progress.
- Collecting and analysing feedback from clients and cleaners to improve service.
- Managing inventory requests for cleaning chemicals and equipment.
- Resolving complaints from clients and cleaners swiftly and professionally.
- Processing and paying invoices related to work orders efficiently.
- Generating detailed performance evaluation reports.
- Serving as the primary liaison between the university staff, stakeholders, and our team.
- Proactively communicating and ensuring compliance with all relevant OH&S regulations, policies and procedures.

**You Will Have**:

- Proven experience in administrative management, preferably within a university or facility management setting.
- Strong organisational and time management skills to handle multiple tasks efficiently.
- Excellent communication and interpersonal skills to effectively liaise with various stakeholders.
- Proficiency in Microsoft Office Suite and familiarity with other relevant administrative software.
- Demonstrated ability to develop and implement structured training programs.
- Experience in managing and resolving complaints and maintaining high service standards.
- Knowledge of OH&S regulations and compliance requirements.
- Detail-oriented approach with a focus on accuracy in data management and report generation.
- Educational background with a Diploma in Business Administration, Management, or a related field will be highly regarded

**What we offer you**:

- Attractive Base Salary
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture

If you excel in a fast-paced environment, are adept at building & managing effective relationships and are committed to providing top-notch service, we would love to hear from you. Please ’ to submit your CV and cover letter.

**Assetlink’s Diversity Commitment**:
**_ Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth._