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Customer Service Representative

4 months ago

Notting Hill, Australia Carrier Full time

Country:

Australia

Location:

LOC7040 : Ground Floor, 10 Ferntree Place, Notting Hill VIC 3168, Australia

Role: Customer Service Representative

Location: Notting Hill, VIC

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

The Customer Service Representative is responsible for providing exceptional customer service and supporting the operational sales requirements of our company. This role involves attending to customer inquiries with the highest level of attention and care, maintaining our internal ERP system, and ensuring smooth onsite operations.

Key responsibilities

We are looking for a detail orientated customer service representative with the ability to provide an excellent experience to our customers. Therefore, you will have;

Processing Orders including entry, dispatch and invoicing

Providing Daily/weekly reports as required

Answering directing and assisting customers with incoming calls and enquiries

Provide product troubleshooting assistance as required

Logging of Service Calls and assisting process returned goods

Supporting AR enquires including dispute resolution

Requirements:

As a minimum you must have:

 Previous experience in customer service or a related field

 Proficiency in IT and computer literacy, with experience using ERP systems.

 Fluent in English with excellent verbal and written communication skills.

 Strong attention to detail and ability to prioritize tasks effectively.

 High customer focus and orientation, with a commitment to delivering exceptional service.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .