Executive General Manager

1 month ago

Melbourne, Australia Iress Limited Full time

See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

Are you a dynamic leader ready to drive strategy and achieve exceptional results? In this role, you will take ownership of customer acquisition, retention, sales, and service, ensuring smooth alignment between front and back-office operations. You will inspire and lead high-performing teams across business development, account management, customer success, and support to drive growth, protect key relationships, and maximize revenue.

Success means meeting client expectations with innovative solutions while fostering collaboration across the organization. You will be the driving force behind a cohesive, results-driven team that aligns with the company’s strategy and culture.

Some of the awesome things you’ll be involved with:
- Building and maintaining strategic relationships with key clients, ensuring high-quality delivery aligned with client needs.- Leading the end-to-end customer journey, driving strategies for acquisition, retention, sales, and service.- Achieving revenue and profitability targets through growth in new and existing clients, including RFP evaluations.- Strengthening strategic capabilities across sales, account management, and customer success for consistent delivery excellence.- Defining and championing a customer value proposition that fosters service excellence and lifecycle growth.- Providing leadership and performance management to high-performing, engaged teams.- Driving NPS improvements through outstanding client engagement and support.- Collaborating with marketing and communications on thought leadership initiatives, including acting as a spokesperson.

What you will bring:
You will bring strong commercial acumen, with a demonstrated ability to influence key stakeholders at all levels, including executives, senior management, and clients. You will have a history of leading high-performing teams, focusing on talent development and continuous improvement.

A customer-centric mindset is essential, with the ability to understand and shape client needs, create distinct value, and build lasting relationships. You will also be forward-thinking, bringing fresh, innovative ideas to drive ongoing success in an ever-evolving market.

Why work with us?- 8 additional paid days per year to extend your weekends- Hybrid working- Generous cash bonus for every successful referral- Starting school leave - 8.5 days of leave to assist your children with the transition to school- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work- 3 days’ paid leave per year to participate in charity initiatives- Discounted health insurance premiums- Access to learning and development programs through Udemy

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website
- #LI-Hybrid_

Employment Type

Employee

Time Type

Full time

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