Manager People Partnerships

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Manager People Partnerships**

**Grade**: DCS Clerk Grade 11/12

**Salary**: Base salary starting at $139,787 - $161,663 + superannuation and leave loading

**Interviews**:Please note interviews will be **held in-person from the 1st March **onwards** **in 4PSQ (Parramatta)
- Integral leadership role, partnering with Senior Executives across the Department of Customer Service
- Exciting opportunity to lead a team of HR professionals

**About this role**

We’re looking for an experienced, highly motivated, passionate, and enthusiastic Leader to join our People and Culture Partnerships function and contribute to our vision to become the world’s most customer centric government.

The Manager People Partnerships role is responsible for leading a team of HR professionals to deliver expert people, culture and workforce advice and programs of work.

The key to your success within this role is your ability to build positive, collaborative, and trusted relationships with Senior Executives in your portfolio, appreciate and understand their unique workforce needs, enable business to deliver outcomes through their workforce strategies, and to lead a team of passionate HR business partner practitioners.

Partnering with leadership teams across the Regulatory and Delivery portfolio, which comprises of at least 11 different businesses with over 4,000 workers. This includes working with leaders across Building Commission NSW, SafeWork NSW, NSW Fair Trading and Regulatory Services, Births Deaths and Marriages, Customer Delivery and Transformation, State Insurance Regulator (SIRA), plus various independent agencies.

Your peer-to-peer relationships across cross functional teams will be paramount in the co-design of fit for purpose strategies and innovative solutions while identifying opportunities to implement continuous improvement.

And most importantly, a fantastic People Leader who craves feedback to help them grow as well as all our people. A Leader willing to ask for help when they need it and offer it when others need it (even when they don’t ask)

A person who is passionate about our purpose, our customers, and our people

**What you will bring to the role**:

- A strong people focus with the ability to inspire, lead and manage a dynamic, high performing team to drive a customer centric culture and positively engage team members
- Lead and drive team management, work planning, coaching, mentoring and professional development initiatives to deliver priorities, support delivery of high quality, efficient and compliant services and a positive employee experience
- Demonstrated ability to build deep partnerships through strong listening and communication skills with an ability to find common ground and seek alternative perspectives
- Ability to translate data insights to support strong decision making
- Champions agile team leadership through creating psychological safety, customer centricity and strong delivery ethic
- A keen interest to keep abreast of NSW government initiatives and contemporary trends and developments in best practice customer experience
- Thrives in a fast-paced work environment with frequent change and also knows when to slow down
- Provide expert advice and leadership to ensure the effective implementation of government, sector-wide and organisational priorities and change programs
- Embraces a growth mindset and supports learning across the team
- Delivery of appropriate and effective advice and services in a high volume environment with potentially competing priorities

**About People & Culture**

Across DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision to be the world’s most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.

**What we need from you**:
Salary Grade 11/12, with the base salary for this role starting at $139787 base plus superannuation

**Closing Date: Friday, 1 March 2024 at 9.59am AEST**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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