Service Desk Officer

3 weeks ago

Blacktown, Australia Blacktown City Council Full time

**Job No**:
**BC2713**
***

**Location**:
**Blacktown, NSW**
***

***:
Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 415,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

**About the opportunity**

We have a fantastic permanent, full-time opportunity for an enthusiastic can-do attitude Service Desk Officer to join our IT Service Desk team at Blacktown City Council.

Working within a high-performing team, the IT Service Desk Officer is the front-line first point of contact in the receiving and handling of support requests from the fast-paced organisation of over 2,000 employees across over 100 sites.

The role will provide first-line investigation and diagnosis, first-call resolution, and promptly allocates or escalates unresolved issues as appropriate.

You will take full ownership of issues and use your initiative and solid customer service experience to resolve queries in a professional and timely manner.

**Qualifications and experience**

**Essential**:

- Certificate IV in Information Technology or a related field
- Solid experience in an Information Technology support role
- Experience supporting Windows 10 end user environments, audio visual equipment and meeting resources
- Strong written and verbal communications skills
- Class C driver's licence.

**Desirable**:

- Microsoft Certified Professional or Microsoft Certified Solutions Expert qualified
- Experience with a multi-site enterprise networking environment including switches, routers and wireless technologies
- ITIL v3 or V4 Foundation certification
- Sound knowledge of Active Directory, SCCM, Office 365 and Technology One.
- Ability to work within a team environment
- Availability to work flexible working hours.

**Remuneration and benefits**

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.
- The salary for this position is $1,452.48 per week
- 35-hour working week
- Opportunity to participate in Council's flextime arrangement
- Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

**Our commitment to safety**

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.
- Have your resume and any other relevant documentation ready to attach.

Best of luck.

**Closing date: Friday 8 December 2023, 11.59 pm**

**Contact officer: Rosanna Maccarone on 9839 6449**

**Internal ref: BCC622 and BCC624

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