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IT Help Desk Officer

5 months ago

Blacktown, Australia Public Sector People Full time

Immediate Start
- 3 Month Contract
- $39.13 p/h + Super

**Public Sector People (PSP) **are currently looking to speak to an
**IT Helpdesk Officer**
***who would be interested in a 3 month contract within a large NSW Local Government organisation who are big advocates on team work.
- _February 2023 start_
- _Western Sydney Location_
- _3 month contract_
- _$39.13 p/h + Super_
- _35 hrs per week Monday - Friday_
- _Experience in IT Help desk role essential, Level 1 & Level 2 support_

This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 1 support with Level 2 suppot. This role is due to workload within a busy team that requires some additional support up until the end of June 2023.

Your main focus is to provide support to 2000 employees with technology enquiries.

**Key Responsibilities**:

- First point of contact for all technical enquiries
- Provide support via a ticketing system and troubleshoot IT issues or escalate to the correct person.
- Ensure that technical support service delivery contributes to the achievement of the goals and quality standards set by the Council’s Digital Services unit
- Stakeholder management and deliver excellent customer service to assist as much as possible.

**About you**:

- Minimum 2 years' experience in a similar role or working with a large organization
- Certificate IV in Information Technology or a related field
- Experience supporting Windows 10 end user environments, audio visual equipment and meeting resources
- Excellent written and verbal communications skills
- Ability adapt in a fast paced environment
- Class C driver's licence.

**Must be fully vaccinated**

For a confidential discussion regarding this opportunity or other positions within Local Government, please contact
**Jordan Hadfield** on
**0423 955 329.