Transition Manager

7 months ago

Brisbane, Australia Hudson Australia Full time

The Cyber Security Program is responsible for delivering information security priorities to enable modern healthcare delivery whilst maintaining information security. This role will be responsible for the successful transition of large scale, complex Information Management (IM) and Information and Communication Technology (ICT) projects.

The program requires an experienced Service Transition Manager in the design development and transition of complex cyber security solutions in large multi-tiered government.

**Key Duties and Responsibilities will include**:

- Fulfil the responsibilities of this role in accordance with QPS values as outlined above.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Manage the eHealth Queensland transition management processes ensuring they meet the needs of eHealth Queensland's service owners, customers and support teams
- Update and maintain the framework for Transition Management, ensuring that the process provides a timely resolution of transition management issues that it provides a consistent, robust and repeatable processes to minimize the impact of transition-related activities upon service quality, and improve eHealth's operational and delivery efficiency
- Identify, track and report transition management deliverables such as Support and Target Operation Models, Training Plans, OPEX funding and resourcing and products across the investment and delivery lifecycle
- Take responsibility for transition management compliance, performance and improvement of individual processes and requirements. For each of these processes:

- Develop and maintain standard user documentation (e.g. procedures, FAQs, guidelines).
- Provide guidance and training to ensure high levels of understanding and compliance exist.
- Optimise transition management toolsets to standardise and automate the processes as much as possible.
- Measure and report process outcomes and performance against the defined metrics.
- Develop and maintain a transition management maturity roadmap for the process.
- Develop and maintain collaborative relationships across internal branches to ensure an end-to-end focus exists for all transition management processes. This includes advocacy and support for standardisation, continual improvements and embracing innovation and new ways of delivering our services
- Develop capacity planning reporting to ensure any new services are resourced appropriately
- Maintain an up-to-date understanding of wider transition management strategies, objectives, and industry trends in IT service management

**To be successful in this role you will be someone who can demonstrate the following**:

- Demonstrated high level understanding of Transition Management and delivery best practice framework applicable to a large ICT customer service delivery organisation.
- Demonstrated ability to design, implement and promote Transition Management processes within a large, complex service delivery organisation.
- Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland.
- Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.
- High level oral and written communication skills, including the ability to compile complex reports, briefs, correspondence and submissions on behalf of the Program.
- Demonstrated high level research, analytical, conceptual and problem-solving skills including the proven capacity to initiate appropriate strategic and operational responses to key issues affecting the enterprise.
- Highly developed stakeholder engagement and management skills with the ability to build strong relationships with both internal and external stakeholders.
- Demonstrated ability to lead, manage and mentor staff committed to the delivery of a diverse and dynamic work program to achieve positive service outcomes for customers while effectively managing conflicting demands and tight timeframes

**Like to know more?**

Your interest will be treated in the strictest of confidence.

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