National Support Team Leader

6 months ago

Sydney, Australia HPX Group Full time

**About us**

HPX Group is a rapidly growing professional services business, specialising in solving complex client problems and working with clients and advisers to build long-term relationships and value.

We are culture led and have a genuinely unique strategy, putting the personal and professional development of our people at the centre of everything we do. With a clean sheet of paper, we have aligned structure and systems around our strategy.

We are constantly removing the layers of bureaucracy, reacting quickly to change, providing exceptional service, and finding creative solutions to deliver smart advice.

We have offices in Sydney, Melbourne, Brisbane, Perth, Newcastle and Auckland, with our clients located across Australia, New Zealand and Internationally.

We have built a people-centric business from day one, bringing together top talent from across the globe. We are driven by maximising the ‘people experience’ - PX and creating a vibrant culture. We believe a strong PX drives the best possible ‘client experience’ - CX and therefore we strive to create a work environment focused on learning, teamwork and collaboration, underpinned by a values-based leadership model.

**The role**

Join our rapidly growing business as a National Support Team Leader. This newly created role is a result of a restructure within our administrative services. We are looking for a dependable and highly organised individual to lead and train our national team of operations assistants.

Reporting directly into the Head of Support Services, you will play a pivotal role in setting up KPIs, SLAs, and writing processes and procedures. Your leadership will be instrumental in enhancing our team’s capabilities.

**Key Responsibilities**:

- Lead, coach and train 10 to 15 team members
- Manage relationships with senior internal stakeholders
- Create and document processes and procedures
- Allocate work to team members
- Ensure the team meets defined KPIs and SLAs
- Act as an escalation point for complex requests
- Identify opportunities to streamline administrative processes
- Assist in team member recruitment
- Provide administrative support during busy periods
- Support the Head of Support Services with adhoc requests

**Qualifications**:

- Minimum 2 years’ experience as a Team Leader in Support Services or Operations, preferably within a legal or professional services environment, but not essential
- Proven leadership, coaching, and team management skills
- Intermediate to advanced Microsoft Office Suite skills
- Excellent communication and organisational abilities
- Self-motivated and driven, with a commitment to excellence
- Proficient problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Collaborative team player
- Australian Citizen or permanent resident

If you have been an Executive Assistant, have solid leadership experience, and genuinely care about the success of your team and business, we would love to hear from you. This full-time role, based in our Sydney office, offers the opportunity to utilise your strong leadership skills and play a key role in our group’s growth.

**What’s in it for you**
- Be mentored in a supportive environment, with access to quality work and professional development opportunities.
- A fun, collaborative and high-performing team environment with regular social events, training days and team retreats.
- Flexible working arrangements.
- A competitive remuneration package, including equity pursuant to the Group’s ESS.
- An extra week’s leave, as part of our employee personal development program.
- Full-day birthday leave.

**How to Apply?**

**Agency submissions**

HPXGroup

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