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Member Support Consultant

3 months ago

Prahran, Australia Goodlife Health Clubs Full time

21-May-2024

FLG/1795873

Melbourne - CBD and Inner Suburbs
- Category:
- Sales- Position Type:
- Full Time- Application Close Date:
- 20-Jun-2024**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs **in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

**The opportunity**:
**Member Support Consultants** (MSC's) play an essential role in building and maintaining a thriving **Goodlife Health Club** membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

The role of an MSC is highly varied and has two clear goals - achieving membership growth goals through proactive sales activities and retaining existing members through the provision of “best-in-class" customer service. MCS's are experts in all things **Goodlife**: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.

**Responsibilities**
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

**About you**:

- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

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**About Fitness & Lifestyle Group**:
We are proud to be part of **Fitness and Lifestyle Group** (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts pe