Customer & Payments Consultant

4 weeks ago

Morwell, Australia Bank Australia Full time

Posted: 23/08/2023

Closing Date: 23/09/2023

Job Type: Permanent - Full Time

Location: Morwell

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We have a permanent, full-time opportunity for a Customer and Payment Consultant to join a highly engaged, collaborative and professional Operations department. The Customer and Payment Consultant will report to the Customer and Payment Team Leader.

The Customer and Payment Consultant will be responsible for ensuring that we provide a high level of quality service and assistance to our customers and staff. This role must also ensure that this level of service and assistance applies consistently to all of the functions performed by the Customer and Payments department, and in addition, maintain a strong relationship to our third party suppliers to facilitate the above.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 12% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours. - We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We are the first bank in the world to care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Comply with Bank Australia operating policies and procedures at all times
- Perform operational tasks to ensure customer needs are met in a timely and accurate manner
- Maintain reports to ensure regulatory or business requirements
- Actively review, develop and recommend changes to processes and procedures
- Ensure that tasks are completed within established SLA timeframes
- Ensure assigned training is up to date at all times
- Contribute to the continuous improvement of Operations products and services in regard to delivery and the identification and development of new systems, processes and procedures
- Perform other duties consistent with the classification of the position, as directed by Bank Australia management

**What you will bring**
- Ability to be adaptable and to prioritise work and meet deadlines
- A commitment to providing quality service
- Problem solving skills
- Accuracy and attention to detail
- Knowledge in MS Word and Excel
- A desire to learn and expand existing skills
- Ability to communicate efficiently within a team environment
- Working knowledge of our Core Banking system
- Experience in administration
- Professional telephone manner
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

  • Customer & Payments Consultant

    3 weeks ago

    Morwell, Australia Bank Australia Full time

    Posted: 14/03/2024 Closing Date: 15/04/2024 Job Type: Contract Location: Morwell Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer & Payments Consultant

    2 weeks ago

    Morwell, Australia Bank Australia Full time

    Posted: 19/03/2024 Closing Date: 19/04/2024 Job Type: Contract Location: Morwell Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer & Payments Consultant

    1 week ago

    Morwell, Victoria, Australia Bank Australia Full time

    Posted: 19/03/2024Closing Date: 19/04/2024Job Type: ContractLocation: MorwellJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and...

  • Customer & Payments Consultant

    1 week ago

    Morwell, Victoria, Australia Bank Australia Full time

    Posted: 23/08/2023Closing Date: 23/09/2023Job Type: Permanent - Full TimeLocation: MorwellJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer & Payments Trainee

    3 weeks ago

    Morwell, Australia Bank Australia Full time

    Posted: 19/07/2023 Closing Date: 19/08/2023 Job Type: Contract Location: Morwell Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer Support Representative

    3 weeks ago

    Morwell, Australia Komatsu Full time

    Starting point for a lengthy career with Komatsu - Monday - Friday, permanent opportunity - Competitive salary, generous benefits & bonuses **The Opportunity**: Based at our Gippsland branch in Morwell, the successful applicant will provide support for all queries relating to parts sales, orders, deliveries and warehousing. In addition to being the first...

  • Customer Support Representative

    1 week ago

    Morwell, Victoria, Australia Komatsu Full time

    Starting point for a lengthy career with Komatsu Monday Friday, permanent opportunity Competitive salary, generous benefits & bonusesThe Opportunity:Based at our Gippsland branch in Morwell, the successful applicant will provide support for all queries relating to parts sales, orders, deliveries and warehousing. In addition to being the first point of...

  • Disability Employment Consultant

    2 weeks ago

    Morwell, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Disability Employment Consultant

    1 month ago

    Morwell, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at...

  • Disability Employment Consultant

    1 month ago

    Morwell, Australia Advanced Personnel Management Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at...

  • Disability Employment Consultant

    3 weeks ago

    Morwell, Australia Advanced Personnel Management Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at...

  • Disability Employment Consultant

    3 weeks ago

    Morwell, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at...

  • Broker Support Consultant

    1 week ago

    Morwell, Victoria, Australia Bank Australia Full time

    Posted: 23/06/2023Closing Date: 23/07/2023Job Type: ContractLocation: MorwellJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and...

  • Telco Customer Support

    1 month ago

    Morwell, Australia Aussie Broadband Full time

    Are you ready for a new start in 2024? Here's your chance to step into the Telco industry and elevate your career with an exciting opportunity!As part of our team, you'll become the go-to problem solver for our residential customers. We've got your back with comprehensive training to equip you for success and pave the way for your career growth!Imagine being...

  • Telco Customer Support

    6 days ago

    Morwell, Australia Aussie Broadband Full time

    Are you ready for a new start in 2024? Here's your chance to step into the Telco industry and elevate your career with an exciting opportunity!As part of our team, you'll become the go-to problem solver for our residential customers. We've got your back with comprehensive training to equip you for success and pave the way for your career growth!Imagine being...

  • Administration Officer

    2 weeks ago

    Morwell, Australia GBS Recruitment Full time

    Permanent Part-Time Position - 20 Hours, Flexible around your schedule - 4th of December Start Date **About the Company**: BoltCo Morwell proudly stands as a premier provider of fasteners and related products in the vibrant heart of Gippsland. With a focus on serving the dynamic industries of Power, Mining, and the Industrial and Commercial sectors, BoltCo...

  • Lending Operations Consultant

    3 weeks ago

    Morwell, Australia Bank Australia Full time

    Posted: 14/02/2024 Closing Date: 14/03/2024 Job Type: Permanent - Full Time Location: Morwell Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement...

  • Inbound Residential Sales Consultants

    1 week ago

    Morwell, Victoria, Australia Aussie Broadband Full time

    This exciting opportunity provides support to sales team who oversee all residential services provided to new and existing customers of Aussie Broadband. At Aussie Broadband we believe _difference_ is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our...

  • Inbound Residential Sales Consultants

    1 week ago

    Morwell, Victoria, Australia Aussie Broadband Full time

    This exciting opportunity provides support to sales team who oversee all residential services provided to new and existing customers of Aussie Broadband.At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our...

  • Inbound Residential Sales Consultants

    2 weeks ago

    Morwell, Australia Aussie Broadband Full time

    This exciting opportunity provides support to sales team who oversee all residential services provided to new and existing customers of Aussie Broadband. - At Aussie Broadband we believe _ - difference_ - is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better...