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Customer Service Manager
2 weeks ago
As a Customer Service Manager your responsibilities include:
- Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities.
- Supporting a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
- Being an active and positive member of the local leadership team, working cooperatively across all teams within the work area, and across the Service Delivery Network.
- Ensuring staff are supported to achieve excellence in their performance at work through supporting a highperformance culture that maximises potential to achieve service delivery and strategic objectives.
- Leading, modelling and fostering professionalism, accountability and ethical behaviour and supporting change.
- Leading and ensuring you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of daytoday operations.
- Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
- Class C driver's license.
- This role supervises up to two Senior Housing Officer and five Housing Officers
- Conditions can sometimes be unpredictable requiring flexibility, and an awareness for personal safety, whilst having a focus on service excellence and a commitment to delivering high quality outcomes for customers.
- This role operates in a Housing Service Centre and in the field, which includes meeting with customers in their homes. Regional roles may involve intrastate travel overnight.
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Customer Service Manager
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Customer Service Manager
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