Correspondence Coordinator

3 weeks ago


Melbourne, Australia City of Melbourne Full time

**$97,080 - $109,271 (based on experience) plus 11% Superannuation**

**Contract Opportunity-minimum of 3 months
**Full Time hours**

We are the City of Melbourne, a City of possibility and place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

Together we
**Make the Difference**

**How this position will Make the Difference to City of Melbourne**

The Office of the Lord Mayor is a fast-paced office operating in a political environment working across multiple issues at any given time.

The Correspondence Coordinator contributes to the Lord Mayor’s Office (LMO) by coordinating all forms of correspondence received by LMO, and providing confidential support to the Lord Mayor. The Lord Mayor receives over one hundred pieces of correspondence every week, so this role is integral to the functioning of the Lord Mayor's Office.

The Correspondence Coordinator is required to draft complex correspondence, ensure the highest degree of accuracy and respond to all forms of correspondence within the timeframes set by our corporate targets and

preferably exceed them. The Correspondence Coordinator assists to the Lord Mayor on matters requiring research or investigation and escalated customer correspondence enquiries.

***
**What you will bring**
- Ability to demonstrate and display City of Melbourne Values - accountability, integrity, courage, respect for self and others, and striving for excellence.
- Degree / Diploma or Tertiary qualifications with some relevant work experience
- Experience gained in an administrative role at a senior executive level in a large, complex organisation.
- Proven discretion and judgement in dealing with sensitive and confidential information in a political environment and one with a high level of media or public relations focus
- An understanding of Local Government, including an understanding of the role of Councillors, the Lord Mayor and Deputy Lord Mayor
- Highly developed customer service skills and demonstrated ability to be professional, discrete, courteous, and maintain confidentiality
- Highly developed interpersonal skills and proven written and oral communication skills
- Ability to work in a high pressured environment to tight deadlines
- A high level of initiative and independence and the ability to establish own priorities and work autonomously/ with limited direction
- Extensive experience in developing, implementing and maintaining policies, systems and processes to drive efficiency across administrative functions.
- Experience with electronic document management systems and customer contact tracking systems (Salesforce, Pathway) is essential.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under
**Position Information.**

**How to apply**
- attach your resume
- attach a separate cover letter, responding to the selection criteria (no more than two pages), as listed above under **‘**What you will bring** ’**

Please address your covering letter to **_Peter Keogh-Chief of Staff, The Office of the Lord Mayor and Deputy Lord Mayor._**

Applications will be accepted up until
**11:45pm Wednesday 16 August, 2023.**

For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy



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