Customer Onboarding Associate

3 weeks ago

Wollongong, Australia Partnerize Full time

**Who We Are**:
The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

**Why Join Us?**

Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients' expectations, to innovate, to teach—and most importantly—to earn and maintain our clients' loyalty.

**Purpose of the Role**

The Onboarding Team mission is to ensure all clients receive the best customer experience when onboarding to Partnerize and understand the true value of Partnerize to grow revenue.

As a Migration Support Associate you will support our clients during their first months of working with Partnerize through platform training, onboarding their partners, preparing their programme and consulting on best practice. These customers will be primarily in the APAC region but may also be global.

Occasionally you will travel to meet clients, manage or partake in internal or customer facing projects, support existing customers and also provide training to existing customers and internal teams.

**Essential knowledge, skills, and abilities**
- Client or customer support experience
- Customer centric
- Project management experience
- Teamwork, strong work ethic and enthusiasm to learn
- Ability to communicate technical information to a non-technical audience
- Attention to detail
- Strong prioritisation and organisational skills
- Strong interpersonal and soft skills
- Comprehensive computer literacy
- Problem solving skills

**Desirable knowledge, skills, and abilities**
- Experience in digital marketing
- Understanding of online tracking methodologies
- Experience writing guides and training material
- Experience in training
- Marketing, Advertising or Business degree

**Key Responsibilities**
- Assist clients with migrating their partners to Partnerize from another provider
- Provide clients with best practice on how to set up non-technical elements of their partner programme and use of the Partnerize platform
- Action platform readiness tasks on behalf of the client, prior to launch
- Train clients on the Partnerize software and services
- Manage tasks and projects, ensuring deadlines and KPIs are met
- Provide documentation for both internal and external use
- Liaise with internal teams to ensure we provide extensive onboarding service for clients and meet deadlines
- Host and contribute to team meetings
- Attend client facing events such as QBRs, deployment days and training sessions (includes occasional travel for work)

**Australia Benefits & Perks**
- 22 days holiday
- Enhanced parental leave (Partnerize Parents) 6 months full pay, 6 months half pay and 5 extra 'Partnerize Parental Days' each year
- Regular company events and activities
- Enhanced Wellness Program including access to Wellness Coaching & Wellness Fridays program

**Our Commitment to Diversity & Inclusion**

We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization's success. Every individual in our business is expected to live this commitment without exception.

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