Customer Experience Representative

7 days ago


Macquarie Park, Australia Danone Full time

About the job
We have an exciting opportunity to join the Nutricia Customer Experience team executing orders and supporting customers in our Retail Team. In this role, you will operate during the working hours of 7 am - 3 pm and be responsible for providing exceptional customer service to our largest FMCG customers across multiple categories. We currently have two 12 months fixed term contract opportunities within our team based at Macquarie Park.

Your responsibilities will include (but are not limited to):

- Executing EDI and manual orders on a timely basis
- Manage stock allocations and batch management in the order process
- Managing all customer queries in relation to orders and deliveries
- Maintain communication with the logistics company to ensure delivery compliance
- Support KPIs and Customer service deliverables
- Liaise with Supply chain, Sales teams, and internal stakeholders

About you
You will be a passionate and dedicated team member who is invested in the customer experience. You will have a solid understanding of the order and delivery process and work independently to execute the customer needs.

Ideally, you will have:

- Previous experience in a similar role in an FMCG environment
- Excellent communication skills providing an exceptional customer experience
- SAP order processing skills (EDI & Manual orders) are preferred
- Strong excel skills
- Ability to work as part of a cohesive team as well as individually
- Ability to deal sensitively with customer demands in a fast-paced environment

About us
Working here you’ll need to enjoy a fast-pace, complexity and it can get a little challenging, but it’s packed with opportunities. You’ll work with some of the best-known brands in the world, such as YoPro, Activia, Aptamil and Karicare, and we guarantee that you can just be yourself.

Always looking to bring the outside in to continuously improve our ways of working as well as our Danoners day to day experiences, we have been awarded
- Great Place to Work accreditation - a globally recognized programme where we feature as one of Australia’s top places to work
- 2020 Finalist in the Australian HR Awards for the category “Employer of Choice”
- Winner of the 2020 Employer of Choice awards through the NZ HRD Awards

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.

**WE OFFER**

In return for your passion and commitment, we can offer you a role with a company who puts the customer at the heart of everything we do, and:

- A friendly supportive team environment
- A flexible work environment
- Fully subsidised top level health insurance
- 18 week gender neutral parental leave policy

We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energises you.

**HOW TO APPLY**

If this sounds like the perfect opportunity for you to really make this role your own, please hit the APPLY button today



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