Current jobs related to Channel Data Analyst - Melbourne - Bupa

  • Channel Data Operations Lead

    4 months ago

    Melbourne, Australia Bupa Full time

    **About Bupa Asia Pacific** From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. **Where are we heading?** We set a...

  • Channel Insights Analyst

    3 months ago

    Melbourne, Australia Bupa Full time

    **What’s your role?** A critical member of the Channel Analytics team, the Channel Insights Analyst will leverage their natural curiosity and interest in business processes and analytics to help develop an understanding from our customer insights. This 12 month contract role involves developing and enabling the execution of the most critical performance...

  • Data Analyst

    3 months ago

    Melbourne, Australia Australia Post Full time

    **Help us deliver like never before** We’re looking for a **Data Analyst** to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a...

  • Digital Data Analyst

    4 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing - $84,670 - $96,267 + 15.4% super - Melbourne, VIC The Data and Digital Group provides the data, infrastructure and systems to underpin the Bureau’s core operations, from measurement and collection through to production and dissemination. The Group ensures that data is managed at a whole-of-enterprise level along the full value chain...

  • Digital Data Analyst

    4 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing - $84,670 - $96,267 + 15.4% super - Melbourne The Data and Digital Group provides the data, infrastructure and systems to underpin the Bureau’s core operations, from measurement and collection through to production and dissemination. The Group ensures that data is managed at a whole-of-enterprise level along the full value chain from...

  • Data Analyst

    7 days ago

    Melbourne, Victoria, Australia National Heart Foundation Of Australia Full time

    {"title": "Insights Analyst", "description": "About the RoleWe are seeking an experienced Insights Analyst to join our Community Fundraising team. As an Insights Analyst, you will be responsible for populating and maintaining the donor database with accurate information about participants and donors engaging with peer-to-peer fundraising events.Your data...

  • Head of Channel Automation

    2 weeks ago

    Melbourne, Victoria, Australia CASA Of San Mateo County Full time

    About the RoleThe Head of Channel Automation is a key leadership position responsible for setting and executing the vision for CASA Of San Mateo County's automation strategy across all customer interaction channels. This includes improving cost to serve metrics while increasing customer satisfaction.Key ResponsibilitiesDevelop and lead the automation...

  • Head of Channel Automation

    1 week ago

    Melbourne, Victoria, Australia CASA Of San Mateo County Full time

    About the RoleThe Head of Channel Automation will be responsible for developing and executing the automation strategy across all customer interaction channels, improving cost-to-serve metrics while increasing Net Promoter Score (NPS). This includes managing budgets to ensure financial viability and focusing on optimizing Digital Messaging through full and...

  • Head of Channel Automation

    2 weeks ago

    Melbourne, Victoria, Australia CASA Of San Mateo County Full time

    About the RoleThe Head of Channel Automation will be responsible for setting and executing the vision for Bupa's automation strategy across all customer interaction channels, improving cost to serve metrics while increasing NPS.Key AccountabilitiesStrategic Vision and Leadership: Develop and lead the automation strategy, setting the long-term vision for...

  • Head of Channel Automation

    3 weeks ago

    Melbourne, Victoria, Australia CASA of San Mateo County Full time

    About the RoleThe Head of Channel Automation is a key leadership position at CASA of San Mateo County, responsible for setting and executing the vision for automation strategy across all customer interaction channels. This includes improving cost to serve metrics while increasing customer satisfaction.Key ResponsibilitiesStrategic Vision and Leadership -...

  • Data Analyst

    2 weeks ago

    Melbourne, Victoria, Australia BFV Service GmbH Full time

    Job Title: Data Analyst - Self-Service AdoptionWe are seeking a highly skilled Data Analyst to join our team and contribute to our self-service adoption initiatives. As a Data Analyst, you will play a critical role in analyzing data to identify trends, patterns, and insights that drive strategic decision-making.Key Responsibilities:Analyze self-service data...

  • Head of Channel Automation

    4 weeks ago

    Melbourne, Australia Bupa Full time

    **Be at the heart of our brave new digital world!** We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do. **About the role** The Head of Channel Automation is...

  • Head of Channel Automation and Optimization

    3 weeks ago

    Melbourne, Victoria, Australia Bupaoptical Full time

    About the RoleThe Head of Channel Automation and Optimization will be responsible for developing and executing the vision for Bupa's automation strategy across all customer interaction channels, improving cost-to-serve metrics while increasing Net Promoter Score (NPS).Key ResponsibilitiesStrategic Vision and Leadership: Develop and lead the automation...

  • Head of Channel Automation

    2 weeks ago

    Melbourne, Victoria, Australia CASA of San Mateo County Full time

    About the RoleWe are seeking a seasoned leader to spearhead our automation strategy across all customer interaction channels, driving cost savings and enhancing customer experience.The Head of Channel Automation will be responsible for setting and executing the vision for our automation strategy, collaborating with cross-functional teams to create a holistic...

  • Head of Channel Automation

    2 weeks ago

    Melbourne, Victoria, Australia CASA of San Mateo County Full time

    About the RoleWe are seeking a seasoned leader to spearhead our automation strategy, driving cost savings and enhancing customer experiences across all customer interaction channels.The Head of Channel Automation will be responsible for setting and executing the vision for our automation strategy, collaborating with cross-functional teams to create a...

  • Data Analyst

    7 days ago

    Melbourne, Victoria, Australia Michael Page Full time

    {"title": "Data Analyst", "content": "About the RoleWe are seeking a highly skilled Data Analyst to join our team at Michael Page. As a Data Analyst, you will be responsible for leading data analysis projects to support strategic initiatives, creating detailed and interactive dashboards and reports, and working closely with senior management to provide...

  • Aps 5 Data Analyst

    3 months ago

    Melbourne, Australia HOBAN Recruitment Full time

    **About our client**: Join a prominent Federal Agency dedicated to creating a positive impact on the lives of Australians. **About the Role**: As an APS5 Data Analyst (Labour Hire), you will be part of a dynamic team within the Governance, Risk & Integrity group, specifically the Compliance Program branch. In this role, you will have the opportunity to...

  • Data Analyst

    6 days ago

    Melbourne, Victoria, Australia Talent International Full time

    About the RoleWe are seeking an experienced Data Analyst to join our team at Talent International. As a Data Analyst, you will play a key role in developing, governing, and maintaining our enterprise data warehouse and reporting platforms.Key ResponsibilitiesUnderstand the organisation's strategy and changing needs, capturing business requirements and...

  • Data Analyst

    4 days ago

    Melbourne, Victoria, Australia National Heart Foundation Of Australia Full time

    About the RoleWe are seeking an experienced Data Analyst to join our Regular Giving team as an Insights Analyst. In this role, you will be responsible for maintaining the Raiser's Edge donor database, preparing data for engagement activities, and developing reports and dashboards to support the growth of our regular giving program.Key ResponsibilitiesImport...

  • Data Analyst

    1 week ago

    Melbourne, Victoria, Australia Prosa Ung Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Prosa Ung. As a Data Analyst, you will play a critical role in supporting the Agency by providing high-quality data and reporting, translating insights into measurable business performance improvements.Key ResponsibilitiesUnderstand the strategy and changing needs of the...

Channel Data Analyst

5 months ago

Melbourne, Australia Bupa Full time

**About Bupa Asia Pacific**

From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us.

**Where are we heading?**

We set a global ambition to be the world's most customer-centric healthcare company, and are committed to excellent customer experiences through service, value, and putting our customer at the heart of everything we do. Care is at our core and will always be a part of how we operate.

More than that, our care puts customers at the heart of everything we do. We make a genuine effort to see the world through our customers’ eyes to make things easy, keep relevant to their needs and showing empathy and understanding.

**About the role**:
This is a 6 month, fixed-term, full time, hybrid working position which can be located anywhere nationwide.

**How will I help?**

Key accountabilities of this role include:

- Work in close partnership with the Claims Processing and Admin Services extended leadership team to facilitate interrogation of current state reporting outputs, with the capability to identify and remediate known operational discrepancies
- Continuous improvement of how these reports are fed into from existing technologies and data structures, spanning Claims Processing and Admin Services, and other relevant business areas within the remit of CBO
- Facilitate the delivery of reporting designed to support business leaders with channel operations and ensure ongoing sustainability of the reporting framework
- Work with the Data Ops and Data Science Leads to integrate automation across relevant metrics into reporting that assist in decision making
- Work closely with business and technical teams to ensure optimal utilisation of available resources and impending technologies - ensure our requirements are proactively addressed and onboarded as we transition to newer data architectures
- Other data provision, reporting facilitation or data analysis work as required for stakeholders
- Overlaying business and process understanding across contact centre operations or customer facing environment
- Strategic problem-solving, be curious, find opportunities and implement of new ideas

**What do I need?**
- Business relevant qualification (eg. Data, finance, engineering, science, management etc)
- Advanced experience in SAS, and familiarity with Microsoft Azure preferred
- Ability to establish good relationships to people of all levels, with an ability to proactively engage and collaborate with stakeholders across the organisational structure
- Exemplary stakeholder engagement skills and ability to proactively build networks and collaborate with stakeholders across the organisational structure

**Why work at Bupa?**
- We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.
- We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
- Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).
- An additional annual leave day for you to focus on your wellbeing
- An additional volunteer day each you for you to give back to your community