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Team Leader

3 months ago

Toowoomba, Australia Family Centered Support Services Full time

Posted: 08/05/2024

Closing Date: 05/06/2024

**Job Type**: Permanent - Full Time

Location: Toowoomba and Lockyer Region

Job Category: Case Manager,Community Services and Development,Voluntary, Charity & Social Work,Youth Worker

**About the Role**

**Positions available for Toowoomba/Lockyer Valley Region**

As a Team Leader you will be responsible for the delivery of care services to our Young People in a home environment through the provision and management of a team of Youth Workers/Team Members, supporting Young People with challenging, maladaptive behaviours to achieve social, educational, cultural, and emotional goals and to liaise effectively with stakeholders to ensure positive outcomes and transitional goals.

Our goal is to teach Young People new coping strategies, new pro-social behaviours to transition them to a forever home.

**Benefits**
- $85,000 - $100,000 per annum + superannuation
- Be part of a learning organisation with a high growth forecast
- Extensive Induction and Therapeutic Crisis Intervention (TCI) training
- Dedicated on-call support available 24/7
- Access to Not-for-Profit salary packaging to reduce taxable income
- Above award remuneration with penalties and allowances
- Work vehicle and meals provided whilst on shift
- Opportunities for career advancement
- Ongoing training, development and support
- Access to Employee Assistance Program counselling services
- QLeave portable long service leave contributions

**About you**

You would need to have a high level of resilience, patience, compassion, empathy and passion to enhance the lives of our Young People, be consistently engaged and plan with a purpose to build on the capacity of our Young People in all aspects; emotionally, physically, life skills, socially and culturally. Your initiative and pro-active approach will be highly valued in your day-to-day work.

As a Team Leader you would work within a tight-knit team to create a positive and safe home environment and will need to have the ability to build a genuine connection with our Young People, committed to supporting our Young People engage safely in the community in activities and building social networks, you will support trauma pain-based behaviours, perform daily tasks and complete all mandatory reporting. You would share the same focus-driven outcomes by following the organisation’s goals, policies and procedures.

In addition to supporting our Young People, you will also be mentoring and supporting your Team Members. This will include on-call phone support, flexibility to attend on shift if required and regular supervisions and career development planning. You will be able to demonstrate your experience as a passionate, resilient and dedicated Team Leader supporting your team to achieve organisational goals and Team Member career development goals.

**Daily tasks may consist of**:

- Develop support plans including positive behaviour plans and progress reports
- Assess and promote Young People’s development
- Liaise and report to Stakeholders to provide information, assist with plans and ensure outcomes
- Develop activity plans for the Young Person and support community engagement
- Safely support behaviours using Therapeutic Crisis Intervention (TCI)
- Ensure allocation and maintenance of rosters for Team Members, completion of timesheets
- Management and responsibility of all resources associated to the placement
- Facilitate team meetings and Team Member supervisions including delegation and performance management
- Lead and mentor Team Members to support their professional development and promotion
- Report to the Board as required
- Able to fill in the role of a Youth Worker/Team Member when on shift with our Young People

**Desired Skills and Experience**:
**Essential requirements**
- Open and current Australian Drivers Licence
- Significant experience working directly with children and their families in a support capacity
- Experience working with children with complex and challenging needs and behaviours
- Be able to prioritise and work under pressure to specific timeframes and targets
- Demonstrated experience in mentoring and supporting a team in a management role
- Have the ability and flexibility to meet the needs of the organisation
- Obtained minimum Diploma in Child, Youth and Family Intervention or equivalent OR obtained minimum Cert IV in Child, Youth and Family Intervention or equivalent PLUS Cert IV in a leadership qualification
- Approved Licensed Care Service (LSC) check through the department, or willingness to obtain
- Current Blue Card
- Current First Aid and CPR certificates, or willingness to obtain
- Outstanding written and verbal communication skills including documentation, organisational and reporting
- High-level computer skills, including Microsoft Office Suite
- Provide two recent professional references

**Desirable attributes**
- Understanding of trauma-informed practice
- Previous Therapeutic Crisis Intervention (TCI) trai