Chapter Lead Djom Home Buying

2 months ago

Sydney, Australia Commonwealth Bank Full time

**12-month secondment / fixed term opportunity**:

- **You are passionate about digital, experimentation and insights**:

- **Our team is committed to providing the best digital experience for our customers**:

- **You are a people leader obsessed with building capability and development of your Chapter members**

**_See yourself in our team
- **

The Customer Engagement and Communications Crew is responding to many evolving customer needs in the market. More specifically we are providing experiences, offers and communications that respond to customers need to be recognised for their relationship and decision to Bank with CommBank. The Banks ability to achieve its goal of being NPS +30 is underpinned by the ability to engage, provide value and create world leading experience.

The Publishing & Digital Journey Optimisation Management (DJOM) Chapter is responsible for website content publishing, production, UX writing and optimisation of digital experiences, supporting delivery of customer centred experiences that support Crew objectives. The Chapter partners with stakeholders across Product, Marketing and the Chief Data Analytics Office.

**_Do work that matters _**

In this role as Chapter Lead DJOM Home Buying, you will report to the Chapter Area Lead DJOM and Publishing and will use your digital sales optimisation experience to identify breakpoints in our customer experience and drive solutions to maximise engagement and conversion. You will work within a Home Buying squad to deliver initiatives, while leading members of your Chapter who will own day-to-day build, delivery and conversion of personalisation initiatives across digital assets for the Home Buying product domain.

You’ll play an influential role in leading, mentoring and uplifting the capability of a team of Digital Journey Optimisation professionals who are building and optimising digital journeys to help guide our customers throughout their journey.

You will have demonstrated leadership skills and be passionate about leading exceptional teams, building capability and craft mastery. You will collaborate with stakeholders across the Home Buying Domain, influencing and engaging with senior leaders, contributing to the future vision for digital experiences. You will be passionate about data-led optimisation, experimentations, customer experience and leading a culture of excellence and continuous improvement.

**_Key responsibilities _**
- Leading and developing a team of Digital Optimisation Managers by creating a psychologically safe, inclusive, accountable and high-performance culture, which promotes developing the craft, sharing best practise and a curious mindset.
- Provide expert advice and recommendations to Crew Lead & Product Owner on complex business issues, leveraging your experience and industry knowledge to guide decision-making
- Participate in the quarterly business planning cycles, working with the Product Owner to support the prioritisation of the backlog and set delivery expectations; this includes regularly reviewing the extended backlog and completing supporting analysis for these items
- Drive results and performance metrics through detailed understanding of web analytics and customer insights.
- Demonstrate and communicate successful growth and sales performance initiatives via management reporting and presentations.
- Partner with stakeholders to provide thought leadership and guidance on journey optimisation best practices such as tagging, capability, analysis and experimentation
- Personally implement initiatives as well as leading a small team to ensure the above are being met across the domains
- Driving and lifting the capability of each chapter member, proactively mentoring and putting in place practices that encourage mastery of domain skills, alignment and consistency
- Leverage technology investments to drive additional conversion including Adobe test and target.
- Develop strong relationships with key stakeholders within Digital, Technology, Marketing, Product, Distribution and other relevant areas.

Our teams have a collaborative focus. To be successful in this role you will develop strong relationships with a variety of stakeholders across multiple areas and demonstrate an enthusiasm towards supporting a range of digital projects impacting the organisation.

**_We are interested to hear from people who have _**
- Customer-first Mindset: always starting with and anchoring back to the customer outcome
- Proven experience leading a team
- Exceptional stakeholder/supplier engagement skills including presentation skills, communication, negotiation and influencing capability at a senior leadership level with a proven record of managing the needs of varied business stakeholders
- Experience with effective planning and the ability to contribute to tactical and strategic planning in support of a business plan
- Proven ability to identify new business opportunities and deliver and own a strategy from inception through

  • Chapter Lead Djom Home Buying

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead DJOM Home Buying - **12-month secondment / fixed term opportunity**: - **You are passionate about digital, experimentation and insights**: - **Our team is committed to providing the best digital experience for our customers**: - **You are a people leader obsessed with building capability and development of your Chapter members** **See...

  • Chapter Lead

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead - Home Buying **See yourself in our team**: The Home Buying (HB) Domain in Retail Banking Services (RBS) is responsible for the end-to-end management of CommBank's Home Loan Business. We provide proactive operational risk management to ensure our Home Loan customers receive exceptional experiences that drive customer advocacy. **About Line 1...

  • Chapter Lead

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    **See yourself in our team**: The Home Buying (HB) Domain in Retail Banking Services (RBS) is responsible for the end-to-end management of CommBank’s Home Loan Business. We provide proactive operational risk management to ensure our Home Loan customers receive exceptional experiences that drive customer advocacy. **About Line 1 Risk Home Buying...

  • Chapter Lead Product Management

    5 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Product Management - Permanent Full time opportunity - You will play a key role in designing and implementing features that do the basics so well they are almost unnoticed and exceeds customer expectations in defining moments - You are a progressive people leader, helping to build customer focussed solutions - You will double-hat as a Product...

  • Chapter Lead Product Management

    5 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Permanent Full time opportunity - You will play a key role in designing and implementing features that do the basics so well they are almost unnoticed and exceeds customer expectations in defining moments - You are a progressive people leader, helping to build customer focussed solutions - You will double-hat as a Product Chapter Lead, and an experienced...

  • Product Manager, Home Buying

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager, Home Buying - Permanent, full time opportunity - You will play a key role in the simplification strategy for Home Buying, delivering on our quarantined product management and migration roadmap. - You'll have an in-depth understanding of who our customers are, their needs and their expectations. - Together, we will build the future bank for...

  • Product Manager, Home Buying

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager, Home Buying - 2 Permanent, full-time opportunities - You will play a key role in the LMI Transformation for Home Buying, delivering on our LMI strategy, transformation and High LVR offers - You'll have an in-depth understanding of who our customers are, their needs and their expectations - Together, we will build the future bank for all...

  • Product Manager, Home Buying

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    2 Permanent, full-time opportunities - You will play a key role in the LMI Transformation for Home Buying, delivering on our LMI strategy, transformation and High LVR offers - You’ll have an in-depth understanding of who our customers are, their needs and their expectations - Together, we will build the future bank for all Australians **_See yourself in...

  • Associate Product Manager, Home Buying

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    Permanent, full-time opportunity. - You will play a key role in the day-to-day tasks and support the delivery of strategic initiatives across a range of specialty Home Buying products. - You’ll have a sound understanding of who our customers are, their needs and their expectations. - Together, we will build the future bank for all Australians. **_See...

  • Associate Product Manager, Home Buying

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Associate Product Manager, Home Buying - Permanent, full-time opportunity - You will play a key role in the day-to-day tasks and support the delivery of strategic initiatives on our High LVR offers for Home Buying - You'll have a sound understanding of who our customers are, their needs and their expectations. - Together, we will build the future bank for...

  • Associate Product Manager, Home Buying

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    Permanent, full-time opportunity - You will play a key role in the day-to-day tasks and support the delivery of strategic initiatives on our High LVR offers for Home Buying - You’ll have a sound understanding of who our customers are, their needs and their expectations. - Together, we will build the future bank for all Australians. **_See yourself in our...

  • Product Manager, Home Buying

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager, Home Buying - Permanent Full-time opportunity - You have an absolute passion to deliver the best experiences for customers, lenders and operations - We are a team focused on simplification and improving customer experience for customers in their home loan in-life journeys - Together, we can help more Australians to realise their home...

  • Chapter Lead

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled and experienced Chapter Lead to join our Home Buying team at the Commonwealth Bank of Australia. As a Chapter Lead, you will be responsible for leading a team of engineers who will design and implement solutions to drive business outcomes.The successful candidate will have a strong background in software...

  • Product Manager, Home Buying

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    Permanent Full-time opportunity - You have an absolute passion to deliver the best experiences for customers, lenders and operations - We are a team focused on simplification and improving customer experience for customers in their home loan in-life journeys - Together, we can help more Australians to realise their home ownership and investment...

  • Product Owner, Manage

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner, Manage & Own, Home Buying - Permanent Full time opportunity, experienced Executive Manager level - You have an absolute passion to deliver the best experiences for customers and our people - We are a team of big thinkers, defining the future of banking - Together we can help more Australians to realise their home ownership and investment...

  • Product Owner, Manage

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    Permanent Full time opportunity, experienced Executive Manager level - You have an absolute passion to deliver the best experiences for customers and our people - We are a team of big thinkers, defining the future of bankingTogether we can help more Australians to realise their home ownership and investment dreams **_See yourself in our team - ** Retail...

  • Chapter Lead

    5 months ago

    Sydney, Australia ING Group Full time

    Chapter Lead - Data An exciting opportunity for an **Engineering Lead (Chapter Lead - Data)** to join our Data Tribe team at **ING Australia**. Reporting to the **IT Area Lead**, you'll play a key role in the continual advancement of our engineering mastery and practices such as Agile and Continuous Delivery but also remain highly aware of industry trends...

  • Chapter Lead

    6 months ago

    Sydney, Australia ING Full time

    As Chapter Lead - Assisted Channels you’ll take a leading role help & define and drive the roadmap of the Call Centre Modernisation strategy. This is from delivering foundational technology capability and features such as voice, chat / chat bot and integration with the ING App experience. As a Chapter Lead you are responsible for coaching, developing, and...

  • Chapter Lead

    5 months ago

    Sydney, Australia ING Group Full time

    Chapter Lead - Test By operating outside of traditional team structures, we encourage the smartest ways of working in an agile and collaborative environment. In addition, by valuing our peoples' differences we foster a bank-wide culture of inclusion that steers diverse ways of thinking We are looking for a **Chapter Lead - Test Engineering** to join our...

  • Chapter Lead Engineering

    4 weeks ago

    Sydney, New South Wales, Australia Tideri Jobbörse Full time

    About the RoleWe are seeking a highly skilled and experienced Chapter Lead Engineering to join our team at ING. As a Chapter Lead, you will play a key role in the continual advancement of our engineering mastery and practices such as Agile and Continuous Delivery.Key ResponsibilitiesLead by example and coach others to develop and automate the testing of...