Product Owner, Manage

4 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Product Owner, Manage & Own, Home Buying
- Permanent Full time opportunity, experienced Executive Manager level
- You have an absolute passion to deliver the best experiences for customers and our people
- We are a team of big thinkers, defining the future of banking
- Together we can help more Australians to realise their home ownership and investment dreams

**See yourself in our team**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes. The Home Buying team is building a brighter future for all by unlocking the dream of Home Ownership for all Australians. This is achieved through the end-to-end management of the Banks Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, change and continuous improvement.

The Home Buying Manage & Own Crew is responsible for the in-life experience of our Home Loan customers ensuring customers maximise value from their loan and can seamlessly make changes when they need to. We support customers across all channels, Digital, Proprietary and Third Party Broker as well as our partners in the Group Operations Customer Retention team.

We are a passionate and dynamic team who want to re-imagine 'what's possible' and make all of our decisions with a customer-obsessed lens We welcome diverse view-points, innovative thinking, and an eagerness to get things done.

**Do work that matters**

You will report to the Crew Lead, Manage & Own, and as a Product Owner (at the Executive Manager level) you will be responsible for setting the strategic vision and roadmap for the product in partnership with business stakeholders and product management to maximise delivery of business value and support benefits realisation.

You will continuously iterate and enhance solutions to create better outcomes and value for customer and stakeholders. You will move forward with less-than-perfect information, and quickly pivot to changing work demands, and possess the ability to accurately evaluate complex and ambiguous situations to reach timely, objective and informed decisions. You will influence others by communicating value with credibility and authority.

**Key Responsibilities**
- Accountable for addressing impediments, driving decisions and resolving escalations.
- Act as the voice of the business and translate this for the team.
- Attract and develop talent including interviewing, recruitment, hiring, and mentoring of product owners.
- Create a long-term business culture and mode of operation across the Product Owner community and chapter.
- Establish the value proposition for the product in collaboration with stakeholders (Business and Technology).
- Incorporate design thinking and analytics to inform product design.
- Lead a squad and a team of product owners leading aligned squads.
- Provide visible leadership of the CBA values.
- Lead and develop the product roadmap, and engagement with senior stakeholders/business units (Business,
- Operations and Technology) to manage the delivery of the product roadmap.
- Maintain a well prioritised backlog to incrementally deliver business and customer outcomes.
- Manage the Squad's performance against defined objectives including OKR tracking, etc.
- Own and manage pricing, financials, licensing, Return On Investment and/or supplier relationships.
- Release prototypes and iterate a product that meets customer needs and achieves the Crew's goals.
- Influence senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.

**We're interested in hearing from people who have**:

- Previous leadership experience within financial services, specifically in Home Buying, process automation and group operations
- Demonstrated experience in translating product vision to roadmap and backlog
- Excellent stakeholder engagement, influencing and relationship-building skills
- Strong commercial acumen and the ability to prioritise effectively.
- Ability to deliver written and verbal updates to senior executive level.
- Demonstrated ability to drive business growth and strategically problem solve.
- Strong collaboration with teams on work streams/ project activities end-to-end and independently manage deliverables.
- Experience working in an agile environment advantageous.
- **Risk Mindset**: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 10/09/2024

Job ID REQ217491

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