Head of Marketing and Member Experience

1 month ago


Adelaide CBD, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

**Department of Treasury and Finance**

**Job reference**: 535767

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

Super SA is a superannuation fund provider who, for 119 years has been helping South Australian government employees secure their financial future.

We’re dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement. Our long-term success is largely due to the talent and expertise of our people. We strive to create an environment that is supportive, safe and secure. Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience.

The Head of Marketing and Member Experience is responsible for the brand management of Super SA, and; to create, lead, implement and support retention and acquisition activities to grow membership. All activity is based on data insights and market research, to deliver our members their best possible life in the lead in to and at retirement.

We are looking for a professional with extensive experience in leading and managing a dedicated team, as well as engaging and supporting both internal and external stakeholders of Super SA.

This is a senior role and is required to contribute to strategic planning, budget management, people management, project delivery and building the member centric culture of the organisation.

Are you someone who enjoys a dynamic workplace, is self-motivated and appreciates the diversity of our members and employees then this role may be for you.

**To be successful in the role, you will have**:

- Experience in successfully managing Marketing, Branding and Customer Experience teams
- Experience working in a Superannuation Fund
- Experience in website optimisation and in marketing automation
- Experience in designing and implementing member retention and acquisition strategies
- Experience in creating and implementing customer journey mapping
- Ability to work effectively under broad direction, identify priorities and plan work schedules, respond positively to change and use sound judgement.
- Proven ability to manage the entire marketing and engagement process from planning, drafting, proofing, liaising with suppliers, production and distribution, and the analysis and evaluation of the results of engagement activities.

**Special Conditions**

This role is full time ongoing.

**Remuneration**

MAS3 - $124,108 p.a plus Superannuation

**Application Instructions**

**Contact and Queries**

Karen Raffen
Director, Brand & Member Engagement

**Diversity Statement**

The Department of Treasury and Finance actively promote flexible working arrangements, and is committed to having at least 50% of interviewees for each role being women. At DTF we value and encourage diversity within our workforce, to help us reflect the community we serve.

**Applications close**: 22/06/2023 11:45 PM



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