Fraud & Scam Officer

1 month ago

Sydney, Australia Westpac Banking Corporation Full time

Fraud & Scam Officer

**Fraud & Scams Officer** - **Contractor**

**Join our team and make a difference in combating fraud**

**How will I help?**

Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions.

As a Fraud Officer, your responsibilities will include:

- Detecting and managing card and digital fraud through inbound and outbound call handling.
- Conducting outbound calls to validate transactions, providing a complete customer experience.
- Assisting in the refinement of fraud detection rules and systems to minimize customer impact.
- Taking prompt action on fraud alerts, creating comprehensive fraud case files.
- Collecting relevant information to support investigations and prosecution.

You will play an important part in our mission to provide accurate and timely responses to fraud detection, ensuring the trust and satisfaction of our customers.

**What's in it for me?**

In a word, lots

We value our employees and strive to provide a work environment that offers numerous benefits:

- Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Access to innovative tools and technologies to enhance your productivity and decision-making.
- Flexibility in work arrangements, promoting a healthy work-life balance.

**What do I need?**

To excel in this role, the following experience is required:

- Demonstrated experience in a customer service role, preferably within the banking or financial industry.
- Knowledge of banking products and services, such as transaction accounts and credit/debit cards.
- Excellent communication and interpersonal skills.
- Intermediate computer capability.
- Fraud knowledge (desirable).
- **Ability to work a 24/7 rotating roster after the initial 7-week training and new starter period**

**What is it like to work there?**

At Westpac, we aim to provide one big, supportive team to help us reach our vision to achieve our purpose of creating better futures together. Working with us you'll discover new ways of working. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

Join our team and become an integral part of our efforts to combat fraud and protect our customers. to be a part of a dynamic and dedicated team working towards a secure banking experience.

**Please note that this role will be contracted via Manpower, working onsite at Westpac**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

Job ID 300001053027316

  • Fraud and Scams Analyst

    2 weeks ago

    Sydney, Australia HAYS Full time

    Fraud and Scams specialist will play a crucial part in safeguarding the bank and its customers. **Your new company** This company is an award winning Australian bank working for their members. They offer a dynamic and flexible working culture offering retail products. **Your new role** This role is part of the Financial Crime department and reports to...

  • Junior Fraud

    1 week ago

    Sydney, Australia Australian Military Bank Full time

    **Fixed Term Contract ending 30 June 2023** Are you looking to start a career in Fraud and Financial Crime? Australian Military Bank are looking for a Junior Fraud & Scams Analyst to assist the Fraud & Scams Manager in prevention, detection and investigation of Fraud and Scams. * Your Role* Reporting to the Fraud & Scams Manager, this role is responsible...

  • Fraud and Scams Analyst

    1 week ago

    Sydney, Australia Australian Military Bank Full time

    **Work options**: Hybrid Hybrid work arrangement - mix of WFH and Office Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer...

  • Fraud and Scam Loss Investigator

    1 week ago

    Sydney, Australia Rabobank Full time

    Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do. Are you passionate about detecting patterns, & safeguarding...

  • Fraud & Financial Crime - Service Owner

    1 week ago

    Sydney, Australia AMP Full time

    Fraud & Financial Crime - Service Owner If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Fraud & Financial Crime - Service Owner

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Expression of Interest

    2 days ago

    Sydney, Australia Westpac Banking Corporation Full time

    Expression Of Interest - Fraud & Scams Officer **Fraud Officer - Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your...

  • Chapter Lead Fraud and Scam Case Management

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Fraud and Scam Case Management - You are an Engineering Leader who's passionate about Fraud Detection - We're one of the largest and most advanced Data Engineering teams in the country - Together we can build state-of-the-art data solutions that power seamless experiences for millions of customers **Do work that matters** CommBank is...

  • Chapter Lead Fraud and Scam Case Management

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Fraud and Scam Case Management - You are an Engineering Leader who's passionate about Fraud Detection - We're one of the largest and most advanced Data Engineering teams in the country - Together we can build state-of-the-art data solutions that power seamless experiences for millions of customers **Do work that matters** CommBank is...

  • Chapter Lead Fraud and Scam Case Management

    4 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Fraud and Scam Case Management - You are an Engineering Leader who's passionate about Fraud Detection - We're one of the largest and most advanced Data Engineering teams in the country - Together we can build state-of-the-art data solutions that power seamless experiences for millions of customers **Do work that matters** CommBank is...

  • Customer Relations Manager- Scams and Fraud

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Relations Manager - Scams and Fraud **Do work that matters** As a **Customer Relations Manager**, focusing on scams & disputed transactions your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint. You will proactively drive business improvement and protect the Group from...

  • Customer Relations Manager- Scams and Fraud

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Relations Manager - Scams and Fraud **Do work that matters** As a **Customer Relations Manager**, focusing on scams & disputed transactions your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint. You will proactively drive business improvement and protect the Group from...

  • Chapter Lead Fraud and Scam Case Management

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    You are an Engineering Leader who's passionate about Fraud Detection - We're one of the largest and most advanced Data Engineering teams in the country - Together we can build state-of-the-art data solutions that power seamless experiences for millions of customers **Do work that matters** CommBank is recognized as leading the industry in IT and operations...

  • Chapter Lead Fraud and Scam Case Management

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    You are an Engineering Leader who's passionate about Fraud Detection - We're one of the largest and most advanced Data Engineering teams in the country - Together we can build state-of-the-art data solutions that power seamless experiences for millions of customers **Do work that matters** CommBank is recognized as leading the industry in IT and operations...

  • Chapter Lead Fraud and Scam Case Management

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    You are an Engineering Leader who’s passionate about Fraud Detection - We're one of the largest and most advanced Data Engineering teams in the country - Together we can build state-of-the-art data solutions that power seamless experiences for millions of customers **Do work that matters** CommBank is recognized as leading the industry in IT and...

  • Group Fraud Consultant

    1 month ago

    Sydney, Australia Commonwealth Bank Full time

    The Group Fraud Management Services (GFMS) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response. - Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud...

  • Big4bank Customer Service

    5 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    This is the perfect opportunity to get your foot in the door with a Big4Bank and Fraud! **Your New Company**: This position exists within Risk & Fraud Operations, and is a great opportunity for you to utilise your previous customer service experience to enhance your career in an exciting and dynamic team. The Fraud Team operates on a 24/7 roster and offers...

  • Customer Relations Manager- Scams and Fraud

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    **Do work that matters** As a **Customer Relations Manager**, focusing on scams & disputed transactions your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint. You will proactively drive business improvement and protect the Group from emerging issues by leveraging proprietary insights,...

  • Customer Relations Manager- Scams and Fraud

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    **Do work that matters** As a **Customer Relations Manager**, focusing on scams & disputed transactions your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint. You will proactively drive business improvement and protect the Group from emerging issues by leveraging proprietary insights,...

  • Customer Relations Manager- Scams and Fraud

    5 days ago

    Sydney, Australia Commonwealth Bank Full time

    **Do work that matters** As a **Customer Relations Manager **, focusing on scams & disputed transactions your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint. You will proactively drive business improvement and protect the Group from emerging issues by leveraging proprietary insights,...