Big4bank Customer Service

2 weeks ago


Sydney Western Suburbs, Australia HAYS Full time

This is the perfect opportunity to get your foot in the door with a Big4Bank and Fraud

**Your New Company**:
This position exists within Risk & Fraud Operations, and is a great opportunity for you to utilise your previous customer service experience to enhance your career in an exciting and dynamic team. The Fraud Team operates on a 24/7 roster and offers day, afternoon and weekend shifts. All roles are a minimum of 37.5 hours per week with lots of options for overtime if you wish. With multiple roles across the digital fraud and scams space, there is a wealth of opportunity to join this bank and start your career in fraud

**Your New Role**:
Your new role will join a dynamic, well-supported and buzzy team who all have a background from retail, hospitality, banking and call-centre. Your main responsibilities will be when successful:

- Assisting vulnerable customers who are victims of scams/fraudulent activity - providing them with empathy and case managing their claims
- Effectively communicate to and guide customers through in-depth conversations to prevent financial loss to customers
- Managing inbound calls within an agreed service level and working to contact centre KPI's and productivity.

**What You'll Need to Succeed**:

- Open to strong tenure within retail, banking, customer service and contact centre. Previous experience within banking is advantageous if in a contact centre-based role.
- Relevant degree within business, commerce or finance is desirable but not necessary.
- Keen interest to start a career within banking as this is an entry into the bank, so perfect for graduates or people in the infancy of their career and looking for a supportive role to expand their skill-set.
- Strong communication and analytical skills. You will need to show empathy, resilience, critical thinking and time management skills.
- Ability to commit to the shifts provided; commit to a 12-month contract role in Parramatta; interview immediately.

**What You'll Get in Return**:

- 12-month contract role based in Parramatta with flexible working after training
- Opportunity to interview immediately and start in January 2024
- Unparalleled training and opportunities to up-skill and cross-skill in other areas of the bank
- Fantastic buzzy culture, very energetic and sociable - perfect for those starting out in their career and looking to enhance their skills
- Location close to public transport - no parking available

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