IT Support Officer

3 weeks ago

Traralgon, Australia Gippsland Water Full time

**Our organisation**

We take pride in our place in the Gippsland community. We are a quality essential service and support the health, safety and wellbeing of our community and staff. We are a significant employer in the region, working closely with our stakeholders towards an increasingly prosperous Gippsland.

We are innovative and committed to ensuring that Gippsland Water remains a great place to work. We do this by:

- Offering a flexible and stimulating workplace and investing in our people to enable us to adapt to the changing needs of our business and our region.
- Building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.
- Building a diverse and inclusive organisation, where our people feel safe to bring their full and authentic self to work.

We also provide a range of employee benefits that will make your experience working at Gippsland Water both professionally and personally rewarding.

**The role**

The primary role of the IT Support Officer is to provide technical knowledge and advice including high levels of customer service to deliver quality, innovative and secure technology solutions for Gippsland Water’s internal and external stakeholders.

**What you’ll bring**
- Demonstrated experience and/or a relevant tertiary qualification in an IT related discipline
- Experience in end user support, including rostered service desk, process improvement, and development of user guides and technical documentation
- Experience in providing support of workstations, mobile devices and IT peripherals
- Ability to liaise and work with a wide range of internal stakeholders including facilitating meetings and workshops to collaboratively deliver projects
- Have an enthusiastic approach to proactively seek, develop and optimize service delivery processes
- Demonstrated high level of interpersonal skills in order to develop and maintain sound working relationships at all levels
- Excellent problem solving skills with the ability to self-manage tasks independently to achieve team deliverables.

Finally, our people are at the heart of what we do and you’ll understand that building strong working relationships is one of the best ways you can get the best outcomes for all. Our team strives to provide high quality service across the organisation.

**Freedom**

We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.

**How to apply**

For specific enquiries relating to this position, please contact** Robbie Feil, Service Delivery Coordinator on 0474 002 507.**

If you are excited about this opportunity, please tell us in no more than 500 words why you believe your skills and experience are suited to this role, along with a copy of your current resume. We encourage applicants to provide a response to the key selection criteria.

**Please note that if you do not provide a statement, you may be excluded from being shortlisted for further progression in the recruitment process.**

Shortlisted applicants may be required to undertake a pre-employment medical and a National Police Check.

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