Aps3 Participant Support Officer Vic

2 weeks ago

Traralgon, Australia Chandler Macleod Full time

**Location**
***
- Traralgon, Victoria
- **Category**
***
- Office Support
- **Salary**
- $37.36 AUD - $37.36 AUD Hourly
- **Posted**
- 24-Jan-2024
- **Work type**
- Casual/Temp
- **Contact**
- Teresa Zanatta
- **Reference**
- BH-156357-2
-**Mandatory: Australian Citizenship required to work within Federal Government**

**Applications close by 10am Thursday 2nd of February 2024.**

**Our Federal Government client is seeking to engage in a APS3 Participant Support Officers for 12 months fulltime working 37.5hrs per week assignment with an option to possibly extend in**
**Werribee, Bairnsdale & Traralgon VIC**

It is highly desirable that the successful applicant understand or lived experience in the field of disability.
**About the Team**
National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences.
**About the Role**
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
**Key skills required for role**:

- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations.
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes

**Desirable skills to have for the role**:

- Experience with the NDIA or in the disability sector
- Experience in a Front of House and/or administration based role

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**What's on Offer?**
- **Position located in** **WERRIBEE VIC**:

- **APS3 $37.36/ph + super**:

- **Temporary contract for 12 months, with an option to extend**:

- **Fulltime Standard Hours or work - Monday to Friday, 8:00 am till 6:00 pm - 37.5 hours per week**

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