Children's Programs Customer Service Officer

4 weeks ago

Box Hill, Australia YMCA Victoria Full time

Great staff benefits like free access to gyms
- Hybrid WFH and one day from our Box Hill state office
- Part Time; $28 per hour + super

**About the role**
This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact (written and verbal) for our customers, providing exceptional customer service and support to the business.

Your role will involve:

- Providing ELC Centre/OSHC specific information to families/customer enquiries
- Assisting with the running of associated administration tasks and processes of the fortnightly direct debit
- Professionally managing and recording all interactions via the Qikkids tracking system
- Making calls relating to outstanding debt; attempt to collect outstanding payments, manage payment plans and suspend accounts where required
- Completing transactional tasks and data entry with speed and accuracy
- Working in a complex, high-volume work environment

**This is a part-time role and the hourly rate is $28.47. Flexible working arrangements working both from home and one day in our Box Hill state office.**

**About you**
As a motivated Customer Service Officer you will:

- Enjoy working in a structured, targeted environment to challenging KPIs
- Have a passion for people and developing capabilities
- Be friendly and genuinely enjoy communicating with and assisting our customers
- Be self-driven and highly motivated with a strong attention to detail
- Have some prior experience in account payment and debt management
- Be highly organised with a passion for customer service

**Knowledge and experience**:

- Ability to quickly learn and navigate POS and CRM systems
- Customer Service background preferred
- Be proficient in Microsoft Suite and confident IT skills
- Experience using a Child Care Management Software - Qikkids/QK Enrol/My Family Lounge (desirable)
- Experience working within the Child Care industry in an administration/accounts position (desirable)

**Benefits**
At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

  • Customer Service Officer

    1 week ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working both from home and our state office in Box Hill. - Full time, max term to June 2024 - Free access to all Y gyms, rec centres and aquatic centres - Hybrid WFH and state office Our Vision is a better tomorrow where all people can belong. **About the role** This role is part of a small team that manages family...

  • Customer Service Officer

    4 weeks ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working both from home and our state office in Box Hill. - Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Part Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before &...

  • Customer Service Officer

    2 weeks ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working both from home and our state office in Box Hill. Must have experience in financial account management and debt collecting skills. Handling complex enquiries **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School...

  • Customer Service Officer

    4 weeks ago

    Box Hill, Australia Box Hill Institute Full time

    Based at our Box Hill Campus - Multiple part-time, ongoing position available - PACCT 3 - $56,592 (plus compulsory superannuation contribution) **About the role**: An exciting opportunity to be the face of Box Hill Institute in providing a positive experience to students and assisting with their course queries. There are multiple ongoing positions available...

  • Customer Service Officer

    4 weeks ago

    Box Hill, Australia Box Hill Institute Full time

    Based at our Elgar Road Campus, Box Hill - Ongoing opportunity - PACCT 3 $56,592 per annum (exclusive of superannuation) **Customer Contact Centre (Customer Service Officer) Staff Needed - Immediate Start** **About the role**: We have a fantastic full time, ongoing opportunity available to work within our fast paced and exciting Customer Contact...

  • Regional Oshc Manager

    1 week ago

    Box Hill, Australia YMCA Children's Programs Full time

    Be a part of a positive, innovative, enthusiastic and growing OSHC team - Bring to life the Y's OSHC vision - children will want to come again tomorrow! - Benefits including a generous travel allowance & free access to Y Rec sites **About The Y Victoria** Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we...

  • Executive Manager

    6 days ago

    Box Hill, Australia YMCA Children's Programs Full time

    **Work options**: Hybrid - Strategic Leadership Role for YMCA Early Learning - Drive Organisational Influence and Impact in Early Learning - Remuneration; $169,327.06 (inclusive of super) **About The Y Victoria** Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations...

  • Customer Service Officer

    4 weeks ago

    Box Hill, Australia Box Hill Institute Full time

    Based at our Elgar Road Campus, Box Hill - Part Time (2 days p/w), Ongoing opportunity - Pro Rata PACCT 3 $56,592 per annum (exclusive of superannuation) **Part Time Customer Contact Centre (Customer Service Officer) Staff Needed - Immediate Start** **About the role**: We have a fantastic part time (2 days per week), ongoing opportunity available to work...

  • Customer Service Officer

    2 weeks ago

    Box Hill North, Victoria, Australia Box Hill Institute Full time

    Based at our Box Hill Campus Multiple parttime, ongoing position available PACCT 3 $56,592 (plus compulsory superannuation contribution)About the role:An exciting opportunity to be the face of Box Hill Institute in providing a positive experience to students and assisting with their course queries. There are multiple ongoing positions available for part...

  • Customer Service Officer

    2 weeks ago

    Box Hill North, Victoria, Australia Box Hill Institute Full time

    Based at our Elgar Road Campus, Box Hill Ongoing opportunity PACCT 3 $56,592 per annum (exclusive of superannuation)Customer Contact Centre (Customer Service Officer) Staff Needed - Immediate StartAbout the role:We have a fantastic full time, ongoing opportunity available to work within our fast paced and exciting Customer Contact CentreYou will be working...

  • Customer Support Officer

    1 week ago

    Box Hill, Australia St Vincent de Paul Society Full time

    **Job No**: **SVDP286851** *** **Location**: **Box Hill**: **Join one of Victoria's leading not for profits and be a part of something big** **Competitive Salary + Tax reducing salary package** **Part time, Maximum Term Role** **3 days a week - Monday is mandatory, plus 2 other days** **About St Vincent de Paul Society** On the frontline and...

  • Customer Service Officer

    2 weeks ago

    Box Hill North, Victoria, Australia The Y Victoria Full time

    Work options: HybridFlexible working both from home and our state office in Box Hill. Great staff benefits like free access to gyms Hybrid WFH and one day from our Box Hill state office Part Time; $28 per hour + superAbout the roleThis role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and...

  • Electrical Maintenance Officer

    3 weeks ago

    Box Hill, Australia Eastern Health Full time

    Electrical Maintenance Infrastructure Services Permanent Full Time Box Hill Hospital Maximise your take home pay with Salary Packaging Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental...

  • Customer Service Officer

    2 weeks ago

    Box Hill North, Victoria, Australia The Y Victoria Full time

    Work options: HybridFlexible working both from home and our state office in Box Hill. Must have experience in financial account management and debt collecting skills. Handling complex enquiriesAbout the roleThis role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program...

  • Electrical Maintenance Officer

    4 weeks ago

    Box Hill, Australia Eastern Health Full time

    Electrical Maintenance Infrastructure Services Permanent Full Time Box Hill Hospital Maximise your take home pay with Salary Packaging Up to $78,450.51 P.A. (paid pro rata) Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including...

  • Electrical Maintenance Officer

    2 weeks ago

    Box Hill, Australia Eastern Health Full time

    Permanent, Full Time position Generous salary + super + salary packaging Based at Box Hill (close to public transport) Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and...

  • Customer Service Officer

    2 weeks ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    Be a part of creating great experiences for members of our community Provide first class service to all members and guests Part Time and Casual positions availble Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at The Y Integrated Wellness Centre and The Y Regional...

  • Customer Service Officer

    7 days ago

    Broken Hill, Australia YMCA NSW Full time

    Be a part of creating great experiences for members of our community Provide first class service to all members and guests You will be the first and last person our members see in our facility  Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at our Broken Hill...

  • Customer Support Officer

    1 week ago

    Box Hill, Australia St Vincent de Paul Society Full time

    **Job No**: **SVDP286851** *** **Location**: **Box Hill**: **Join one of Victoria's leading not for profits and be a part of something big** **Competitive Salary + Tax reducing salary package** **Part time, Maximum Term Role** **3 days a week - Monday is mandatory, plus 2 other days** **About St Vincent de Paul Society** On the frontline and...

  • Customer Service Officer

    2 weeks ago

    Cooks Hill, Australia Belgravia Leisure Full time

    The Role Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class...