![The Y Victoria](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
1 week ago
Work options:
Hybrid
Flexible working both from home and our state office in Box Hill. Must have experience in financial account management and debt collecting skills. Handling complex enquiries
About the role
This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers.
You will be the first point of contact (written and verbal) for our customers, providing exceptional customer service and support to the business.
Your role will involve:
- Providing ELC Centre/OSHC specific information to families/customer enquiries
- Assisting with the running of associated administration tasks and processes of the fortnightly direct debit
- Professionally managing and recording all interactions via the Qikkids tracking system
- Making calls relating to outstanding debt; attempt to collect outstanding payments, manage payment plans and suspend accounts where required
- Completing transactional tasks and data entry with speed and accuracy
- Working in a complex, highvolume work environment
About you
As a motivated Customer Service Officer you will:
- Enjoy working in a structured, targeted environment to challenging KPIs
- Have a passion for people and developing capabilities
- Be friendly and genuinely enjoy communicating with and assisting our customers
- Be selfdriven and highly motivated with a strong attention to detail
- Have some prior experience in account payment and debt management
- Be highly organised with a passion for customer service
Knowledge and experience:
- Ability to quickly learn and navigate POS and CRM systems
- Customer Service background preferred
- Be proficient in Microsoft Suite and confident IT skills
- Experience using a Child Care Management Software
- Qikkids/QK Enrol/My Family Lounge (desirable)
- Experience working within the Child Care industry in an administration/accounts position (desirable)
Benefits
At the YMCA, we value our people.
Working for us means you'll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:
- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y online health and wellness
How to Apply
Video
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