Client Service Officer

4 weeks ago

Newcastle, Australia NSW Government -Northern CPPYJ Full time

**Client Service Officer**
- Our clients come from all walks of life and so do we._
- We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger._
- **Location: Newcastle**:

- **Clerk Grade 2/4, Base Salary range $71,926 - $83,211 pa plus superannuation & annual leave loading and other fringe benefits**:

- **Opportunities for learning, development, and internal career progression**:

- **Generous leave entitlements including Flex Leave and 4 weeks annual leave per year of service**:

- **Role specific training is available to all new employees to support them to feel confident in the work they do**:

- **Flexible work practices**

**About us**

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**What you’ll do**

As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.
- **Our Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis
- Rostered shifts working with clients at the counter or over the phone
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s)
- Using a range of technologies including IPAD, online phone system and online forms
- **Our Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s)
- Using a range of technologies including IPAD, online phone system and online forms
- Supporting outreach services in local communities and homelessness initiatives

**What we’re looking for**- Ability to work independently and manage your own work. Including working both independently and within a team environment
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence, and continuous improvement
- Client service skills with an empathic approach to clients
- A strong commitment to customer service

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Essential Requirements**
- Possession of a minimum Provisional 2 NSW Driver’s Licence

**Are you ready to join us?**

**Applications close**:Sunday 18th June 2023 at 11:59pm AEST

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

**_

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