Client Service Officer, Newcastle

4 weeks ago

Newcastle, Australia Aware Super Full time

**Could you be super helpful?**

As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.

But don't take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don't do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.

**Your New Role**

Based in our Newcastle office, you will be the face of Aware Super to our members.

As our new Client Service Officer, your role is to:

- provide administration support to our Financial Planners;
- work collaboratively with other CSOs and Advice Implementation Specialists as well as other internal stakeholders;
- provide exceptional service to our members, clients and prospective clients.

This opportunity is a great stepping stone into learning the basics of financial planning and will suit someone who is experienced with face to face customer service and enjoys administration and interacting with various stakeholders.

**How do you exceed our expectations?**

You are passionate about customer service and have demonstrated experience working in a similar role within a financial services organisation (superannuation or para-planning experience will be advantageous).

The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.

You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Additionally, you will have:

- Excellent verbal and written communications skills along with a good phone manner;
- Strong attention to detail and data entry skills;
- Proactive and solution-focused approach to meeting clients' and members' needs;
- Commitment to outstanding client service;
- RG 146 (Superannuation) qualification (desirable) and;
- Commitment to team work.

**Employee Experience**

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.

We love working at Aware Super because our hard work is rewarded by:

- A culture of career growth and development, backed by a commitment to internal career mobility
- Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
- Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development

**The Aware Super difference**

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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