Customer Service Representative
2 days ago
**Customer Service Representatives**
**Service NSW Grade 3/4**
**Central Coast - NSW**
- This recruitment will be used to fill current vacancies and to create a Talent Pool for temporary/ongoing, full time and part time opportunities that arise over the next 18 months._
**About Service NSW**
Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies.
At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sectors to provide leading customer experiences.
**About the role**
**Customer Service Representatives are the face of the organisation and are required to be**:
- Passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment.
- Digitally savvy, passionate about driving digital experience and enjoy engaging customers.
- Responsible for processing customer transactions and enquiries using a variety of computer systems as well as resolving customer complaints, whilst maintaining privacy requirements.
- Comfortable working to KPI’s achieving individual and team goals.
**To be successful in this role you will have**:
- Customer service experience.
- Dealing with customers in a fast-paced environment.
- Exceptional communication skills.
- Ability to read and adapt to different customer interactions.
- High attention to detail.
- Handling information with accuracy.
- Strong computer skills and ability to operate several computer systems.
**Locations**
***
This recruitment covers Service Centre locations across the central coast area of NSW, including Erina, Gosford, Hornsby, Toukley, Tuggerah, and Woy Woy.
**Hours of Work**
Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. To find out more information about the hours of each centre visit **Service NSW.**
Full time: 35 hours per week & part time: 20 hours per week across a 5-day roster.
**Salary**
Service NSW Grade 3/4 - base salary for this role ranges between $64,592 - $78,769 (pro-rata) plus employer's contribution to superannuation.
**To apply**
- List your preferred working location when prompted
**Further Information**
**Working at Service NSW**
At Service NSW we deeply value our customers and our team mates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.
We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.
-
Customer Service Representative
4 days ago
Gosford, Australia NSW Government -Service NSW Full time**Customer Service Representative - Gosford** **Position**: Customer Service Representative (CSR) - Contact Centres **Grade**: Customer Service Representative - SNSW Grade 3/4 **Location**:Gosford **Role Type**: 12 x Full Time Temporary Contracts for up to 12 months only **Please note**: We will not be creating a Talent Pool from this...
-
Customer Service Officer
6 days ago
Gosford, Australia NSW Government -Department of Customer Service Full time**Customer Service Officer, Gosford, Ongoing** - Salary starting from $75,992 + 10.5% super - Status: Full time, Ongoing role - Location: Gosford - Operational role providing onsite (face to face) customer service 5 days per week **About the role**: Deliver high quality customer service providing assistance, information and customer support services to...
-
Cio Service Desk
6 days ago
Gosford, Australia NSW Government -Department of Customer Service Full time**CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time** **DCS is a great place to work, and it’s not just us saying that!** Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...
-
Customer Service Representative
7 days ago
Gosford, Australia Mayday Recruitment Full timeMAYDAY Recruitment are currently seeking experienced Customer Service Representatives to join a reputable company based on the Central Coast. This role will be pivotal in providing essential customer support to a loyal client base. This role will sky rocket your customer service career with many progression opportunities and development on offer. **What's...
-
Digital Service Representative Casual Pool
2 days ago
Gosford, Australia NSW Government -Service NSW Full time**Digital Service Representative** **Service NSW, Grade 2/3** **Central Coast Casual Relief Pool** **Do you enjoy variety, are passionate about helping people, and seeking a casual role?** Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool (Central Coast Region). The casual relief pool will...
-
Customer Service Representative
4 days ago
Gosford, Australia NRMA Motoring & Services Full time**Would you like to be part of an organisation that puts their people at the heart of everything they do?** **Do you value empathy, working with purpose and delivering great customer service?** **Do you want to be the face of help within the NRMA?** This might be the role for you! Our Inbound Customer Service Representatives play a critical role in the...
-
Operations Officer
7 months ago
Gosford, Australia NSW Government -Department of Customer Service Full time**Operations Officer. Multiple ongoing roles. Locations are flexible across any of our offices - Parramatta, Wollongong, Gosford. Regular travel may be required to engage with the team and our partners.** An exciting opportunity has arisen for an Operations Officer to join the Duties Services team within the Duties and Grants Unit within Revenue NSW. We...
-
Strategic Stakeholder Advisor
4 days ago
Gosford, Australia NSW Government -Department of Customer Service Full time**Strategic Stakeholder Advisor, Ongoing, Flexible location - role can be based in Sydney / Bathurst / Gosford / Tweed Heads** **Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share** An exciting Ongoing opportunity has arisen for a Strategic Stakeholder Advisor to join the NSW Telco...
-
Project Coordinator
7 days ago
Gosford, Australia NSW Government -Department of Customer Service Full time**Project Coordinator - Program Delivery** **Are you a project superstar looking for a dynamic, challenging and rewarding role in a supportive environment where you can be yourself and thrive?** **This is an exciting opportunity to join a newly formed team making an impact for the people of NSW. We are a team that is focused on creating a culture of...
-
Customer Service Representative- Full Time, Hybrid
7 months ago
Gosford, Australia NRMA Motoring & Services Full timeOur **Inbound Customer Service Representatives** play a critical role in the lives of people across Australia by helping to keep them safe and moving. They are the first point of contact with members who need NRMA Roadside Assistance. Your primary focus will be to ask effective questions during the customer call to gather key details to capture a member's...
-
Customer Concierge Operator
6 days ago
Gosford, Australia NSW Government -Service NSW Full time**Customer Concierge Operator -** **Gosford** **Position**: Customer Concierge Operator - Contact Centres **Grade**: SNSW Clerk Grade 2 **Customer Concierge Operator **Gosford **Role Type**: Multiple Temporary and Ongoing Positions; Full-time, part time and flexible work arrangements available **About Service NSW** Service NSW is making it easier for...
-
Customer Service Representative
7 months ago
West Gosford, Australia GPC Asia Pacific Full timeDriven by Passion for 100 Years Repco is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...
-
Product Coordinator
7 months ago
Gosford, Australia NSW Government -Department of Customer Service Full time**Product Coordinator - Clerk Grade 7/8** **Full-Time Ongoing vacancy** **Flexible - Parramatta is where the team is based** **Do you want to**: - Flex your excellent multi-tasking and co-ordination skills to support a dynamic team - Work in an in inclusive and flexible hybrid environment with excellent career and learning development opportunities -...
-
Assistant Advisor Supervision
7 months ago
Gosford, Australia NSW Government -Department of Customer Service Full timeThe State Insurance Regulatory Authority (SIRA) is looking for an Assistant Advisor Supervision to join our team! **Benefits** - Fantastic ongoing clerk grade 5/6 Opportunity. - Salary range: $93,295 - $102,941+ super, commensurate with experience. - Genuinely flexible working arrangements. - State of the art offices. - Wellbeing programs and resources...
-
Assistant Customer Improvement Advisor
4 days ago
Gosford, Australia NSW Government -Service NSW Full time**Assistant Customer Improvement Advisor** **Join the Service NSW team of talented, passionate people** **Opportunities available in various Contact Centre locations within Service NSW** **Parramatta** **Lithgow** **Gosford** **Maitland** **Newcastle** **Opportunities available** **Assistant Customer Improvement Advisor Grade 5/6 - Salary starting at...
-
Assistant Customer Improvement Advisor
7 months ago
Gosford, Australia NSW Government -Service NSW Full time**Service Delivery Operations Team** **Service NSW Grade 5/6** **Role Type: Assistant Customer Improvement Advisor** **Full time 35 hours per week** **Ongoing/Talent Pool** **Location: Various (flexible working arrangements considered).** **Renumeration**:SNSW Grade 5/6 - The package includes the base salary of $84,734 plus employer's contribution to...
-
Casual Customer Care Representative
6 months ago
West Gosford, Australia Animal Referral Hospital Full timeWe are on the hunt for an experienced Customer Care representative to join our well-run Customer Care Team on a casual basis at ARH Gosford on Sydney’s gorgeous Central Coast Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast Gosford boasts a...
-
Part-time Customer Service Representative
7 months ago
Gosford, Australia NRMA Motoring & Services Full time**Would you like to be part of an **organisation** **that puts their people at the heart of everything they do?** **Do you value empathy, working with purpose and delivering great customer service?** **Do you want to be the face of help within the NRMA**?** **This might be the role for you**!** Our **Inbound Customer Service Representativ**e**s** **play...
-
Policy Officer
3 hours ago
Gosford, Australia NSW Government -Department of Customer Service Full timeThe State Insurance Regulatory Authority (SIRA) is looking for a Policy Officer to join the Scheme Design, Policy & Performance (Workers Compensation) Directorate This ongoing position is in our workers compensation policy team. **Benefits** - Ongoing clerk grade 7/8 opportunity - Salary range: $101,947 - $112,849 commensurate with experience, plus...
-
Project Officer
4 days ago
Gosford, Australia NSW Government -Department of Customer Service Full timeThe Department of Customer Service (DCS) is looking for a Project Officer to join our team! **Benefits** - Ongoing clerk grade 7/8 opportunity. - Salary range: $101,947- $112,849 + super, commensurate with experience. - Genuinely flexible working arrangements. - Wellbeing programs and resources available. - Excellent career development and learning...