Customer Success Manager Au

6 months ago

Sydney, Australia Hibob Full time

**About Us**

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

**Come and be you with us**

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

**About You**

We are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills, ideally with experience managing HR software or in a tech/SaaS-based business.

**What will you do?**
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
- Manage a portfolio of 50-80 accounts with a focus on adoption and usage.
- Work closely with our customers with the drive to help them change their workplace and achieve their business goals
- Become a trusted advisor and ambassador of change in our customers’ workplace.
- Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
- Protect existing revenue streams, identify opportunities and risks.
- Assess client health and develop strategies to mitigate churn
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

**Requirements**:
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
- Minimum 2 years of SaaS Account Management or Customer Success Management (CSM) experience, or equivalent transferable expertise for this position
- Can effectively articulate reasons for their genuine passion for HR technology
- Demonstrated experience engaging with executive stakeholders
- Proven track record in a client-facing B2B role
- Passionate about learning product functionalities and tech-savvy
- Enthusiastic about working in a dynamic startup environment
- Exhibits a strong work ethic, integrity, and a drive to succeed
- Proficient in working with Salesforce and adept at navigating web-based technologies - desirable

**Our employees work hybrid**

**Why work with us**

**At Hibob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in** Sydney, Australia.
- Company share options plan
- Hybrid working model (Sydney based bobbers)
- Work from home allowance - to get your home office set up
- We love birthdays - take the day off and receive a special gift
- 2 Social Impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Wellness benefits
- Awesome employee referral program
- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events

** HiBob has already established a legal entity in Australia and has an office.

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