Customer Order

2 weeks ago

Rydalmere, Australia Wabtec Full time

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your careeror your job title it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Essential Responsibilities
- Own day to day responsibility for orders in a product category aligned by commodity or business unit.
- Escalate OOS/EMG & business critical items per Customer & Account Mgr request.
- Help establish day to day priority orders from commercial team lens. Highlight recurring past due on time delivery issues to drive category delivery improvements for the business/Customer including consideration for changes to lead times or stocking policy.
- Align closely with fulfillment leaders to reduce cycle/lead times and minimize material delays.
- Liaise with Customer Experience Leaders (CEL), Supply Chain, and Planning business counterparts to ensure On Time Parts Delivery.
- Coordinate with CEL’s to verify numbers for parts sales in region, adjusting numbers according to material availability and assisting with management of customer’s expectations.
- Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets.

Additional Responsibilities:

- To comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times.
- Professionally represent Wabtec at all times, but especially during all customer communications.
- Actively contribute to all continuous process improvement efforts within the Customer Service COE.
- Document retention consistent with Wabtec Corporate policy.

Qualifications/Requirements
- Experience with ERP systems such as Oracle or SAP.
- Experience with Customer Service and Expediting deliveries.
- Experience with expediting spare parts.
- Knowledge of supply chain businesses processes.
- Ability to work on own initiative as well as part of a team.
- Highly organized.
- Excellent written and verbal English skills.
- Manage time effectively and prioritize work to meet deadlines.
- Accustomed to working under pressure, dealing with conflicting demands.
- Willingness to undertake the varying day to day responsibilities of this position and keen to adopt new challenges.
- Desire to succeed.

Desired Characteristics
- Oracle experience
- Oracle reporting
- Project management
- Basic problem solving
- Process mindset

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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