Client Partnership Manager

2 weeks ago

Sydney, Australia Cuscal Full time

Work-life balance in a hybrid work environment
- Competitive remuneration with a range of lifestyle and wellbeing benefits
- Inclusive culture with open communication, teamwork, and shared commitment

**Our client’s success is our success. And you make it happen.**

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technologies like New Payments Platform (NPP) and Open Banking.

We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.

**We are looking for a Client Partnerships Manager to join our Client Partnerships team for 12 Months.**

This role reports into the Senior Manager, Client Partnerships. The main aim of this role is to proactively work with assigned key clients to understand their short and long-term objectives, focusing on profitable mutual business development opportunities, with the aim of enhancing the overall commercial relationship between Cuscal and each client.

Based on a thorough understanding of each client's needs, the Client Partnerships Manager facilitates growth in each client's product offering, improving operational efficiency and enhancing client satisfaction with our services and products.

**As Cuscal’s Client Partnerships Manager your responsibilities will include but not limited to the following**:

- Deliver key Account Management of assigned client portfolios for mutual business growth and to strengthen relationships.
- Own and manage client opportunities from initiation to implementation, including cross-selling, project work, and increased product usage.
- Create and implement business strategies to meet the business objective goals and revenue targets.
- Enhance the overall commercial relationship between Cuscal and each client through development of tailored and professionally delivered business objectives.
- Record and maintain client contact reports, client records, opportunities, and contract information in CRM in a timely and consistent manner.
- Be a client advocate internally and provide supporting education for client concerns and opportunities.
- Offer outstanding client service to retain and grow client relationships.
- Accountable for being the primary escalation point and facilitate major Strategic and Operational issues resolution.
- Be abreast of market trends and competitor knowledge to remain a market leader in the industry.

**About You**
This a highly visible role within the business. It requires exceptional relationship management skills combined with a deep understanding of the electronic payment industry for the role to be a success.

For this reason, we request that you have the following experience:

- Demonstrable experience in key account management with a proven track record of business development and complex relationship management.
- Experience in a B2B environment with knowledge and insights of financial services/electronic payment industry highly regarded.
- Well versed in the commercial and regulatory environment in which Cuscal operates in.
- Natural collaborator and your ability to influence action and outcomes across a broad range of stakeholders and clients will ensure success in this role.
- With a strong focus on negotiating commercial relationships at the B2B level your expertise in managing client business plans is paramount in this accelerated environment.

**Why Cuscal?**

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

When you join Cuscal, you become part of something bigger. You will work with a close-knit team with fantastic opportunities to learn and grow in your career. You’ll be working for a values-based organisation that supports development, internal career moves and flexible working.

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