National Customer Service Officer

3 weeks ago


Brisbane Airport, Australia Julzar Pty Ltd Full time

**The Organization**

If your plan is to join a well-established and successful business in a position that utilizes your broad customer service skill set, then this is the position you have been waiting for

MPM Marketing Services has been marketing quality disposable food packaging for over 40 years. We are Australia’s only full-service manufacturer, marketer and distributor of disposable food packaging products to the food service industry and home to Castaway - Australia’s leading brand of single use food packaging.

This role offers you the opportunity to work within Head Office as we enter an exciting transformation period.

**Your Responsibilities**

Reporting to the National Customer Service Manager, we are looking for a highly motivated and experienced person who enjoys going the extra mile for the customer. This is a busy, hands on position working as a key link between the customer and the company where every day is different.

**Key duties include**
- Being the first point of contact for our major clients and customers.
- Providing superior customer service by responding in a timely manner to achieve desired service outcomes and exceed expectations.
- Processing customers orders from the point of sale to delivery.
- Maintain our CRM database with attention to detail.

**Your background**

If you enjoy working as part of a team, rolling up your sleeves to ensure customers receive best in class customer service then this position is for you.
- Minimum of 3 years customer service experience essential.
- Experience working in a high volume fast-paced environment.
- Excellent communication and relationship building skills.
- High attention to detail and problem-solving ability.
- Excellent time management skills.
- Ability to take ownership and follow tasks through to completion.
- Experience with CRM Tools and the ability to navigate multiple systems.
- MS Office skills at an intermediate level in word and excel.

**What we can offer you**
- Supportive work environment.
- Career path opportunities.
- Onsite parking.
- Close to Brisbane Airport DFO.
- Competitive salary package.
- Opportunity for early start, early finish.

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Office Customer Service Supervisor: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person



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