Customer Service Administrator

5 months ago

Green Fields, Australia O'Brien Glass Industries Limited Full time

**Competitive hourly rate + shift penalties**:

- ** Employee benefits program**:

- ** Work life balance, flexible rostering and weekend shifts available**

**Due to maternity leave, our Green Fields** Home & Business Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.**

**About us...**

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

**About the Role **

Our **Customer Service Administrator** is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.

You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.

In this role, you will be required to undertake the following duties:

- Providing first class service to all customers using your amazing people and communication skills
- Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up
- Keep customers appraised of delivery lead-time
- Raise Job Authorities and invoices by utilising branch computer system
- Follow up on quotes/ leads from our customers
- Be a valuable member of our team, contributing to our success and actively helping to create a positive environment

**About you **

You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.

**Essential skills & competencies**:

- A true passion for delivering customer service excellence
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- A strong desire to succeed
- Outstanding verbal and written communication skills
- Excellent self organisation and time management skills

**Experience and Qualifications**:

- Retail, office or customer service experience
- Immediate to Advanced computer skills

At** O'Brien®,** we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

**O’Brien®** is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch serve.

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