Field Service Technician
7 months ago
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers.
The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
- Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
- When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
- Be available to travel including overnight accommodation when requested
- Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
- Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
- Providing a superior level of customer service
- Liaising with technical support including the interpretation of manuals where required
- Conduct van audits and stock takes
- General administrative duties relevant to the role including entering accurate job notes
- Generating sales and service leads where possible and collaborating with the team
- Maintain personal retail labour utilization rates as per target
- Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
- As a Field Service Technician, you are also required to carry out general duties from time to time as requested by management
MINIMUM QUALIFICATIONS:
- Previous experience in a similar role - experience with mechanical, hydraulic and electrical advantageous
- Ability to effectively communicate both written and verbal
- Ability to establish rapport with internal and external customers
- Drivers licence
- Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
- Ability to travel 25%
PREFERRED QUALIFICATIONS:
- Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
- Strong organizational skills with exceptional follow through and attention to detail.
- Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
- Ability to work in a fast-paced environment where requirements are constantly changing.
-
Field Service Technician
7 months ago
Green Fields, Australia JLG Industries Full timeSeeking experienced Field Service Technicians for work based around Adelaide & surrounding regions looking after lifting and access equipment. JLG specialise in the use and servicing of elevated work platforms, telehandlers and lighting towers in the access industry. The Field Service Technician would be responsible for servicing the Perth metro...
-
Field Service Technician
1 week ago
Green Fields, Australia JLG Industries Inc Australia Branch Full timeAbout JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities...
-
Apprentice Technician
4 months ago
Bennetts Green, Australia Wholesale Appliance Supplies Full timeReady to kick-start your career learning a new trade while working towards a nationally accredited qualification? With over two decades of industry experience, we are committed to providing top-tier service. We’re now looking for a motivated Apprentice Technician to join our team, specialising in small appliance repairs in our fully equipped...
-
Technician
7 months ago
Essendon Fields, Australia Eagers Automotive Full timeFantastic employee benefits including access to health & wellbeing support - New Volvo business opening in Essendon Fields - Brand new state of the art dealership with new and up to date facilities **Volvo Cars Essendon is currently looking for a qualified and experienced Volvo Technician to join our Service Team in Essendon Fields!** **About the...
-
Pre Delivery Technician
5 days ago
Essendon Fields, Australia Eagers Automotive Full timeNew Dealership with update to date facilities + safety conscious workshop - Vehicle/Insurance purchasing discounts + access to free health/wellbeing support - Uniforms provided + onsite parking **We are currently seeking an experienced Pre-Delivery Technician / Accessories Fitter to join our dynamic team at Essendon Jaguar Land Rover in Essendon...
-
Pharmacy Assistant/dispensary Technician
6 days ago
Macquarie Fields, Australia CINCOTTA CHEMIST MACQUARIE FIELDS Full time**Cincotta Chemist Macquarie Fields** Requiring a Pharmacy Assistant/Dispensary Technician **2 POSITIONS REQUIRED** Position 1: Approx. 20 hours per week retail experience Position 2: Approx. 35 hours per week. Pharmacy Technician and retail experience. - Be enthusiastic - Reliable with a strong work ethic. - Exceptional communication skills and a...
-
Customer Service Administrator
7 months ago
Green Fields, Australia O'Brien Glass Industries Limited Full time**Competitive hourly rate + shift penalties**: - ** Employee benefits program**: - ** Work life balance, flexible rostering and weekend shifts available!** **Due to maternity leave, our Green Fields** Home & Business Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new...
-
Customer Service Administrator
7 months ago
Green Fields, Australia O'Brien Glass Industries Limited Full time**Competitive salary**: - ** Employee benefits program**: - ** Supportive & encouraging team **environment** **Due to maternity leave, our Green Fields** Home & Business Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.** **About us...** At...
-
Pre Delivery Technician
2 weeks ago
Essendon Fields, Australia Eagers Automotive Full timeNew Dealership with update to date facilities + safety conscious workshop - Vehicle/Insurance purchasing discounts + access to free health/wellbeing support - Uniforms provided + onsite parking **We are currently seeking an experienced Pre-Delivery Technician / Accessories Fitter to join our dynamic team at Essendon Jaguar Land Rover in Essendon...
-
Service Advisor
7 months ago
Essendon Fields, Australia AutoLeague Full timeMonday - Friday (No Weekends) - Employee Recognition Program, Paid Birthday Leave, Free Employee Assistance Prog - Essendon Fields Location **Your new company** Essendon Isuzu UTE & MG, where automotive excellence meets unparalleled service and a high-performing culture. As a proud member of Autoleague, we're dedicated to upholding the core values of both...
-
Veterinary Hospital Manager
7 months ago
Essendon Fields, Australia Animal Referral Hospital Full time**Job Description** Hospital Manager | Animal Referral Hospital Essendon Fields** There is an opportunity for an experienced and innovative hospital manager to join ARH Essendon Fields team on a full-time basis. The Animal Referral Hospital (ARH) Essendon has a 24 hour per day, 7 days a week, dedicated emergency and critical care (ECC) service. The hospital...
-
Used Car Reconditioning Technician
2 weeks ago
Essendon Fields, Australia Eagers Automotive Full timePermanent fulltime position - High hourly rates & fantastic employee benefits - Positive & friendly team - Essendon Ford is a part of Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every...
-
Used Car Reconditioning Technician
2 weeks ago
Essendon Fields, Australia Eagers Automotive Full timePermanent fulltime position - High hourly rates & fantastic employee benefits - Positive & friendly team - Essendon Ford is a part of Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every...
-
Pre Delivery Technician
2 weeks ago
Essendon Fields, Australia Eagers Automotive Full timeNew Dealership with update to date facilities + safety conscious workshop - Vehicle/Insurance purchasing discounts + access to free health/wellbeing support - Uniforms provided + onsite parking - Essendon Jaguar Land Rover is a part of Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company...
-
Service Advisor
7 months ago
Essendon Fields, Australia AutoLeague Full timeAttractive Salary + Uncapped Bonuses $$$ - Employee Recognition Program, Paid Birthday Leave, Monthly BBQs & more! - Essendon Fields Location Do you thrive in a dynamic environment with limitless commission potential? Sound like **YOU**? Well look no further, we have the perfect role for you! **Your new company** *** **Airport Toyota** fully advocates and...
-
Customer Service Representative
2 days ago
Macquarie Fields, Australia Ashdown Consulting Full time$32.69 p/h + super - 5 Month Contract - Macquarie fields **Customer Service Representative | 5 Month Contract | $36.12 p/h Including Super** - **$32.69 p/h + super**: - **5 Month Contract**: - **Macquarie fields** **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Customer Service...
-
Master Technician
7 months ago
Essendon Fields, Australia Eagers Automotive Full timemulti-national company - Gym Discounts | Discounted Health Insurance - TELUS Employee Assistance Program **Essendon Ford** is looking for a **dedicated and experienced** Ford **Master Technician **to join our dynamic and energetic team in Essendon Fields! **About the role**: - Carrying out repairs and/or maintenance as per the repair order - Diagnosing...
-
Master Technicians
2 weeks ago
Essendon Fields, Australia Eagers Automotive Full timeGreat range of employee benefits = Gym/Vehicle&Insurance/Health Care Membership - Working with friendly, professional and transparent team - Australasia's largest automotive retailer/opportunity for career development **We are looking for dedicated and highly skilled Master/Diagnostic Technicians to join our dynamic and energetic Servcing Teams at Essendon...
-
Used Car Reconditioning Technician
2 weeks ago
Essendon Fields, Australia AL Essendon Pty Ltd Full timeEssendon Fields Location - Competitive Base Salary + Commissions - Develop your Skills & Grow with the Group! **Are you a driven, organised Roadworthy and Reconditioning professional looking for an exciting new challenge to "Step Up" and develop your career? **Sound like **YOU**? Well look no further, we have the perfect role for you! **About US** As a...
-
Customer Service Representative
7 months ago
Essendon Fields, Australia The Outsourced Recruitment Company Full time**Passionate about providing an exceptional customer experience? Leading payment solutions company is looking for a Customer Service Representative.** **$34.51 per hour package** **12 Month Contract - could extend or go permanent** **Located in Essendon Fields** Leading electronic payment technology company, who have been providing payment solutions for...