Capacity Specialist

3 months ago

Sydney, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney or Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

You will be responsible for engaging with the claims teams to drive the completion of work capacity and s.38 eligibility decisions. The role also includes supporting capability uplift through coaching and training, quality reviews and completion of independent Work Capacity Internal Reviews (Suitable Employment and PIAWE).

This will be a full time, 12 month secondment position based in the Sydney or Newcastle office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Take a hands-on approach to working with team leaders and team members by facilitating the identification of work capacity pipeline and completion of decisions to drive outcomes (Capacity Stations).
- Analyse and review data to identify claims for action, including review of the claim information to confirm actions required.
- Creating and maintaining strong relationships with all stakeholders, internal clients and the management team by displaying our values and behaviours.
- Complete quality reviews of work capacity decisions and s.38 eligibility decisions to identify capability gaps (individual or process).
- Implementing and maintaining the compliance framework that addresses all relevant legislative, regulatory and policy requirements and good business practice with respect to work capacity decisions through incident reporting.

ABOUT YOU
- Strong experience in Work Capacity, Claims and Injury Management.
- Strong analytical, evaluation and problem-solving skills to deliver innovative solutions throughout the continuous improvement lifecycle.
- Excellent organisational ability including the use of effective time management and prioritization while having strong stakeholder management skills.
- Experience working in a demanding, high volume and deadline driven environment.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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