Product Specialist

7 months ago


Newcastle, Australia Sandvik Full time

Sandvik Mining and Rock Solutions

Product Specialist - Mechanical UG Coal - Heatherbrae, NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The Product Specialist is responsible for delivering exemplary technical support and assistance to our customer, ensuring the optimal performance and reliability of their Bolter Miner fleet while upholding stringent safety and quality standards.

Areas of responsibility
- Deliver on-site technical expertise to swiftly resolve issues.
- Cultivate lasting customer relationships to ensure Sandvik brand loyalty.
- Coach the service network on proper equipment operation, maintenance, and troubleshooting.
- Provide advanced technical support for complex issues to end users, operators, and service personnel.
- Offer valuable insights to Technical Support Managers and Factory Product Engineering for equipment enhancements.
- Assist in gathering accurate data for warranty claims and engineering improvements.
- Advise on spare parts needed for both planned and unplanned maintenance.
- Collaborate with Site planners and coordinators to prioritize corrective work.
- Analyse machine downtime and develop actionable plans as needed.
- Initiate root cause analysis for components when necessary.
- Proactively and reactively investigate warranty claims to enhance customer satisfaction and support Warranty Analyst.
- Optimize Bolter Miner fleet operations using machine telemetry data to benefit the customer.

**Profile**:
We are looking for an experienced professional with a relevant Mechanical and/or Electrical Trade Certificate or equivalent. If you have at least 7 years of post-trade experience in Underground Mining and a proven track record in a similar role, we want to hear from you.

Your ability to deliver technical training to maintenance personnel and operators, coupled with exceptional oral and written communication skills, sets you apart. Your high level of interpersonal skills, especially in customer interactions, will be an asset. Additionally, your computer literacy and capacity to excel under pressure, while remaining flexible and adaptable to change, make you an ideal fit for our integrated, dynamic team. An expert in Sandvik equipment specific to your Department/Division is an advantage.

Agencies need not apply.

What we offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure. Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty. A Company car, Company Laptop & Company Mobile is provided.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
- Sam Lingman_
- 0448 044 698_



  • Newcastle, Australia Clifford Chance LLP Full time

    JR-5623 - Newcastle - Business Services & Facilities - Permanent **Job Description**: **The role** A vacancy has arisen for a Document Production Specialist (DPS) within the Global Business Support Document Production team (GBS DP), supporting all Practice Areas and Global offices. The DPS works as part of the GBS Document Production team and is...


  • Newcastle, Australia Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: Due to continued and rapid growth, we are...

  • Product Specialist

    7 months ago


    Newcastle, Australia Sandvik Full time

    Product Specialist - Electrical, Heatherbrae Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more...


  • Newcastle, Australia nib Group Full time

    Health Products Marketing Specialist **Let's talk about who we are** The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare...


  • Newcastle, Australia nib health funds Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Workflow Specialist

    1 week ago


    Newcastle, Australia DFP Recruitment Services Full time

    **Job description**: **Do you want the flexibility to work from home providing exceptional customer service with all the equipment, training and support you need?** At Telstra, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that’s where you come in! We are building our team...


  • Newcastle, Australia PLEXSYS Full time

    The Tactical Datalink (TDL) Specialist will Support the PLEXSYS Australia Program Manager to provide support to users of the PLEXSYS Ecosystem, as well as providing operational advice to Systems Engineers and Software Developers in Tactical Datalink Operations. Responsibilities include, at the direction of the Program Manager, Coordination with development...


  • Newcastle, Australia Sandvik Full time

    Sandvik Mining and Rock Solutions Processes and Systems Specialist - Heatherbrae, NSW Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to...


  • Newcastle, New South Wales, Australia Commonwealth Bank Full time

    At Commonwealth Bank, we're passionate about delivering tailored financial solutions that drive growth and success for our clients in the healthcare industry.We're seeking an experienced Relationship Executive to join our Regional and Agribusiness banking team (RAB) in Newcastle. As a key member of our team, you will play a critical role in building strong...


  • Newcastle, Australia Avetta, LLC Full time

    **Summary**: The E-Learning Specialist is responsible for ensuring that all E-Learning development makes learning experiences, effective, interesting & engaging for a learner, while also meeting the brief and scope requirements of the client. As the E-Learning Specialist, you will provide support within the E-Learning team, provide technical support to our...


  • Newcastle, Australia Great Southern Bank Full time

    **More about the role** Our Customer Service Specialist (Personal Banker) role is pivotal to supporting our purpose. Based in our Newcastle branch, you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. This role is so much more than over the counter transactions and inquiries....


  • Newcastle, Australia NHP Full time

    Join a Market Leader in the Electrical Industry - Role is a combination of Technical + Sales - Work / Life Fulfilment! **W**ho We Are**: - NHP are specialists in Electrical & Automation Products, Systems & Solutions - 100% Australian owned (Over 50 years of Electrical & Engineering excellence!) - Local choice with the power of global partners - 17 branches...


  • Newcastle, Australia The Search Firm Pty Ltd Full time

    Oversee daily supply chain operations - Direct customer focussed role - Growing business Work with a global manufacturing business in the construction and infrastructure industry and be a part of a drive for success and growth. They continue to grow their business through innovation and work collaboratively across operations. Due to growth strategies, they...


  • Newcastle, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - Morisset - **You are experienced in Lending with a passion for Business Development & Customer Service**: - **We are experts in supporting customers in one of the most important financial decisions they will make**: - **Together we will become the #1 Home Lending team in the area** We are currently seeking an experienced Home...

  • Freight Specialist

    7 months ago


    Newcastle, Australia LLS Advisory Full time

    **Location**: Newcastle, Newcastle, Maitland & Hunter **Pay**: $32.00 per hour **About Us**: Join our team at Freight Specialists, a national logistics organization with over 30 years of experience. We're seeking dedicated Delivery Drivers to join our team in Newcastle and surrounding areas. **Essential Responsibilities**: - Conduct local and regional...

  • Governance Specialist

    7 months ago


    Newcastle, Australia Coal LSL Full time

    Hybrid opportunity - work from home 2 days per week. - Flexible work options available including a 9-day fortnight. - Permanent role based in Newcastle, close to the Newcastle Transport Interchange. **WHAT YOU'LL BE DOING** As the Regulatory Governance Specialist, you will implement and manage regulatory policies, frameworks, and guidelines and provide...


  • Newcastle, Australia GHD Full time

    **There’s no pledge more important than the one we make to look after our environment, and we’re committed to helping you do exactly that.** **Who are we looking for?** We’re looking for a **Hazardous Materials Specialist **to join our **Newcastle Contamination Assessment and Remediation team **. Our team is one of the largest in Newcastle and is...


  • Newcastle, Australia Great Southern Bank Full time

    **More about the role** Our Customer Service Specialist **Personal Lender**) role is pivotal to supporting our purpose. Based in our **Newcastle** branch, you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You'll be challenging yourself every day to deliver sales and...

  • Master Data Specialist

    6 months ago


    Newcastle, Australia Support Services - InfraBuild Full time

    **About the role**: The System Support Specialist role touches all aspects of the execution of our market offer, including the setup of a new customer and delivery location, setting pricing conditions on order and invoice, barcoding to bundle product labels and processing financial changes to a customer account or order. Other responsibilities include: -...


  • Newcastle, Australia YanCoal Full time

    Do you have a ‘Can-Do’ attitude, are highly organised and time efficient? We are looking for a Procurement Data Specialist in Newcastle. **Who are we?**: Welcome to Yancoal. For nearly 20 years, we have been supporting the prosperity of Australia. With over 4,500 people working across our operations, our team is made up of experts in their field. From...